rewindex

ChangesBigCommerceSome products are not searchable in Storefront

BigCommerce: Incident updated: Some products are not searchable in Storefront

Incident updateNot classified yetChanged status.bigcommerce.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what BigCommerce removed; blue is what they added. Muted text is unchanged context.

ChangedStatus#1
Before: investigating
After: identified
AddedUpdateidentified#2
Before: not present
After: The cause of some storefront searches returning incorrect results, including missing products and unexpected in-stock filtering, has been identified. Our engineers are actively working on a resolution. We will post another update as soon as it is in place.

Compared with the previous archived version of this incident (10 to 30-minute polling). View the live incident (opens in new tab).

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.

How the archive is checked, and what it cannot prove.

Rewindex captured this after the last checkpoint; the next run () commits it.

History of this incident

TodayWednesday, November 4Wed, Nov 4

2 incident changes

Cite this

Incident updated: Some products are not searchable in Storefront on BigCommerce’s status page, changed 2026-11-04 19:13 UTC (change 1 of 2).

Title
Incident updated: Some products are not searchable in Storefront
Vendor
BigCommerce
Date
URL
https://rewindex.com/change/r451d95a0fac1bb

All BigCommerce changesBigCommerce profileMarkdownJSON