# BigCommerce: Incident updated: Some products are not searchable in Storefront

> Incident updated: Some products are not searchable in Storefront. Detected 2026-11-04 by Rewindex: what changed on BigCommerce’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r451d95a0fac1bb
Last updated: 2026-11-04T19:13:46Z

**Summary:** _summary pending_
- Kind: Incident update · Label: not classified yet
- Changed: 2026-11-04 19:13 UTC · Detected: 2026-11-04 19:13 UTC
- [Source: https://status.bigcommerce.com/incidents/5ct99gc48bg9](https://status.bigcommerce.com/incidents/5ct99gc48bg9)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)
- Versions: before incident\_version:118/5ct99gc48bg9@87a601da942a → after incident\_version:118/5ct99gc48bg9@a2556758011f
- Change 1 of 2 for this incident

Incident page (full timeline): [Some products are not searchable in Storefront](https://rewindex.com/company/bigcommerce/incidents/5ct99gc48bg9.md)
## What changed

**1. Changed: Status**

```diff
- investigating
+ identified
```

**2. Added: Update** (identified) · 2026-11-04 19:12 UTC

```diff
+ The cause of some storefront searches returning incorrect results, including missing products and unexpected in-stock filtering, has been identified. Our engineers are actively working on a resolution. We will post another update as soon as it is in place.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-04 19:13 UTC | Incident updated: Some products are not searchable in Storefront (this change) |  |
| 2026-11-04 20:33 UTC | [Incident updated: Some products are not searchable in Storefront](https://rewindex.com/change/r37c2deeb09cce9.md) |  |

Next: [change](https://rewindex.com/change/r37c2deeb09cce9.md) · All BigCommerce changes: [timeline](https://rewindex.com/company/bigcommerce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Some products are not searchable in Storefront on BigCommerce’s status page, changed 2026-11-04 19:13 UTC (change 1 of 2).

- Canonical URL: https://rewindex.com/change/r451d95a0fac1bb
- Citation: BigCommerce, “Incident updated: Some products are not searchable in Storefront” (2026-11-04 19:13 UTC). Archived by Rewindex: https://rewindex.com/change/r451d95a0fac1bb (CC BY 4.0).
- Markdown link: `[BigCommerce: Incident updated: Some products are not searchable in Storefront (2026-11-04)](https://rewindex.com/change/r451d95a0fac1bb)`


---
Canonical: https://rewindex.com/change/r451d95a0fac1bb · Markdown: https://rewindex.com/change/r451d95a0fac1bb.md · JSON: https://rewindex.com/api/v1/changes/r451d95a0fac1bb · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T22:39:10.142Z