# BigCommerce: Some products are not searchable in Storefront

> BigCommerce status incident “Some products are not searchable in Storefront” on 2026-11-04: impact none (vendor’s label), 1.9 h, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/bigcommerce/incidents/5ct99gc48bg9
Last updated: 2026-11-04T20:33:50Z

- Impact (vendor’s label): none
- Status: resolved · edited after publishing
- Started: 2026-11-04 18:41 UTC · Resolved: 2026-11-04 20:32 UTC · Duration: 1.9 h
- Updates: 3 · Affected components: Storefront
- [Vendor status page: https://status.bigcommerce.com/incidents/5ct99gc48bg9](https://status.bigcommerce.com/incidents/5ct99gc48bg9)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **investigating** 2026-11-04 18:41 UTC: The issue causing some storefront searches to return incorrect results, including missing products and unexpected in-stock filtering. Our engineers are investigating the cause.
- **identified** 2026-11-04 19:12 UTC: The cause of some storefront searches returning incorrect results, including missing products and unexpected in-stock filtering, has been identified. Our engineers are actively working on a resolution. We will post another update as soon as it is in place.
- **resolved** 2026-11-04 20:32 UTC: The issue causing some storefront searches to return incorrect results, including missing products and unexpected in-stock filtering, has been resolved. A fix has been rolled out and search results should now be returning to normal.

## Rewindex changes for this incident

- 2026-11-04 19:13 UTC: [Incident updated: Some products are not searchable in Storefront](https://rewindex.com/change/r451d95a0fac1bb.md)
- 2026-11-04 20:33 UTC: [Incident updated: Some products are not searchable in Storefront](https://rewindex.com/change/r37c2deeb09cce9.md)

## Cite this

Status incident (vendor impact label: none) posted by BigCommerce, started 2026-11-04 18:41 UTC, resolved after 1.9 h, 3 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/bigcommerce/incidents/5ct99gc48bg9
- Citation: BigCommerce, “Some products are not searchable in Storefront” (2026-11-04 18:41 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/incidents/5ct99gc48bg9 (CC BY 4.0).
- Markdown link: `[BigCommerce: Some products are not searchable in Storefront (2026-11-04)](https://rewindex.com/company/bigcommerce/incidents/5ct99gc48bg9)`


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Canonical: https://rewindex.com/company/bigcommerce/incidents/5ct99gc48bg9 · Markdown: https://rewindex.com/company/bigcommerce/incidents/5ct99gc48bg9.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/5ct99gc48bg9 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T22:05:59.743Z