BigCommerce: Analytics Incident

Impact: majorStatus: resolvedStarted 2026-06-23 03:57 UTCResolved 2026-06-23 03:57 UTC (0 min)1 updateSource: stspg.io

Summary

BigCommerce reported a major Analytics outage preventing shopper-event capture; Control Panel Analytics Reports and Facebook Conversions API (FBCAPI) data for the affected window remain degraded or missing. It started and was resolved at 2026-06-23 03:57 UTC (computed duration: 0 min); engineers resolved the issue, and current events are processing normally.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Timeline of updates

resolved2026-06-23 03:57 UTC
Commerce Engineers have identified and resolved an issue that prevented shopper events from being captured between 8:38 PM and 10:20 PM CT. Systems are now functioning normally, and current events are processing correctly. Please note that Control Panel Analytics Reports and the Facebook Conversions API (FBCAPI) integration data for that specific time window (8:38 PM – 10:20 PM CT) will remain degraded or missing in Control Panel Analytics Reports. The affected events are: PRODUCT_PAGE_VIEWED and SHOPPER_VISIT_STARTED in Control Panel Visits and Conversion reports; and PRODUCT_PAGE_VIEWED and SHOPPER_PAGE_VIEWED events in the Facebook Conversions API. We are monitoring the platform to ensure continued stability.

Rewindex changes for this incident

Major incident: Analytics Incident 2026-06-23 03:57 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). BigCommerce profile · Recent BigCommerce incidents · Markdown · JSON