# BigCommerce: Analytics Incident

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-06-23 03:57 UTC · Resolved: 2026-06-23 03:57 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://stspg.io/gl1ppfm2nfpx](https://stspg.io/gl1ppfm2nfpx)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Summary

BigCommerce reported a major Analytics outage preventing shopper-event capture; Control Panel Analytics Reports and Facebook Conversions API (FBCAPI) data for the affected window remain degraded or missing. It started and was resolved at 2026-06-23 03:57 UTC (computed duration: 0 min); engineers resolved the issue, and current events are processing normally. _(machine-written, sol)_
## Timeline of updates

- **resolved** 2026-06-23 03:57 UTC: Commerce Engineers have identified and resolved an issue that prevented shopper events from being captured between 8:38 PM and 10:20 PM CT. Systems are now functioning normally, and current events are processing correctly. Please note that Control Panel Analytics Reports and the Facebook Conversions API (FBCAPI) integration data for that specific time window (8:38 PM – 10:20 PM CT) will remain degraded or missing in Control Panel Analytics Reports. The affected events are: PRODUCT\_PAGE\_VIEWED and SHOPPER\_VISIT\_STARTED in Control Panel Visits and Conversion reports; and PRODUCT\_PAGE\_VIEWED and SHOPPER\_PAGE\_VIEWED events in the Facebook Conversions API. We are monitoring the platform to ensure continued stability.

## Rewindex changes for this incident

- 2026-06-23 03:57 UTC: [Major incident: Analytics Incident](https://rewindex.com/change/i81b19b79c219f8.md)


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Canonical: https://rewindex.com/company/bigcommerce/incidents/1w0zrlkgy00w · Markdown: https://rewindex.com/company/bigcommerce/incidents/1w0zrlkgy00w.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/1w0zrlkgy00w · Generated 2026-10-18T12:40:02.201Z