Companies/BigCommerce/Incidents

BigCommerce: Slow response times on some requests

Affected components: Control PanelAPI & WebhooksStorefront

Timeline of updates

1. investigating2026-10-12 01:58 UTC

   Commerce engineers are investigating slow response times on some requests around product images.

2. monitoring2026-10-12 02:34 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved2026-10-12 02:39 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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