# BigCommerce: Slow response times on some requests

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-12 01:58 UTC · Resolved: 2026-10-12 02:39 UTC · Duration: 42 min
- Updates: 3 · Affected components: Control Panel, API & Webhooks, Storefront
- [Vendor status page: https://stspg.io/wtb6sdlmb4cx](https://stspg.io/wtb6sdlmb4cx)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **investigating** 2026-10-12 01:58 UTC: Commerce engineers are investigating slow response times on some requests around product images.
- **monitoring** 2026-10-12 02:34 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-10-12 02:39 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/bigcommerce/incidents/r0h93n7ww17p · Markdown: https://rewindex.com/company/bigcommerce/incidents/r0h93n7ww17p.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/r0h93n7ww17p · Generated 2026-10-19T23:36:49.161Z