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BigCommerce: Network connectivity between GCP and our legacy data centers interrupted

Impact: majorStatus: resolvedStarted Resolved (1.6 h)1 updateSource: status.bigcommerce.com (opens in new tab)

Timeline of updates

  1. resolved

    All issues have been resolved. This incident was caused by multiple encrypted tunnels between GCP and our legacy hosting provider failing due to issues with GCP's Cloud Routers. The migration of all services to GCP will be completed soon. We have added additional encrypted tunnels to other GCP regions to help insulate against a recurrence of this issue.

From BigCommerce’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.bigcommerce.com (opens in new tab). BigCommerce profile · Recent BigCommerce incidents · Markdown · JSON