# BigCommerce: Network connectivity between GCP and our legacy data centers interrupted

- Impact (vendor’s label): major
- Status: resolved
- Started: 2019-04-04 22:52 UTC · Resolved: 2019-04-05 00:27 UTC · Duration: 1.6 h
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/xp3vl0zxzbs9](https://status.bigcommerce.com/incidents/xp3vl0zxzbs9)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2019-04-05 00:27 UTC: All issues have been resolved. This incident was caused by multiple encrypted tunnels between GCP and our legacy hosting provider failing due to issues with GCP's Cloud Routers. The migration of all services to GCP will be completed soon. We have added additional encrypted tunnels to other GCP regions to help insulate against a recurrence of this issue.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/bigcommerce/incidents/xp3vl0zxzbs9 · Markdown: https://rewindex.com/company/bigcommerce/incidents/xp3vl0zxzbs9.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/xp3vl0zxzbs9 · Generated 2026-10-18T10:34:45.751Z