BigCommerce: Degraded search availability across the platform
Affected components: Storefront
Timeline of updates
- investigating
We are currently experiencing degraded availability of Search across the platform. Some shoppers may see errors (HTTP 500) instead of search results. Our engineering team is actively investigating the cause.
- monitoring
A fix has been implemented and we're monitoring the result.
- resolved
This incident has been resolved. All services are operational.
Changes Rewindex caught on this incident
- Incident updated: Degraded search availability across the platform
- Incident updated: Degraded search availability across the platform
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
First version captured
In the 2026-10-27 checkpoint, timestamped by DigiCert and FreeTSA on . Record hash
ed7de6bab6d1818f…Version 2 captured
In the 2026-10-27 checkpoint, timestamped by DigiCert and FreeTSA on . Record hash
8ff6548bc06258e7…Version 3 captured
In the 2026-10-27 checkpoint, timestamped by DigiCert and FreeTSA on . Record hash
cdd9343398e4b91d…
Impact, status and times are the vendor’s own, as last archived. View on status.bigcommerce.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by BigCommerce, started 2026-10-27 21:23 UTC, resolved after 1.1 h, 3 update(s); edited after publishing.
- Title
- Degraded search availability across the platform
- Vendor
- BigCommerce
- Date
- URL
- https://rewindex.com/company/bigcommerce/incidents/rcrgdjk58yj8
BigCommerce profileRecent BigCommerce incidentsAll outages on October 27, 2026BigCommerce in October 2026MarkdownJSON