# BigCommerce: Degraded search availability across the platform

> BigCommerce status incident “Degraded search availability across the platform” on 2026-10-27: impact minor (vendor’s label), 1.1 h, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/bigcommerce/incidents/rcrgdjk58yj8
Last updated: 2026-10-27T22:34:13Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-27 21:23 UTC · Resolved: 2026-10-27 22:29 UTC · Duration: 1.1 h
- Updates: 3 · Affected components: Storefront
- [Vendor status page: https://status.bigcommerce.com/incidents/rcrgdjk58yj8](https://status.bigcommerce.com/incidents/rcrgdjk58yj8)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **investigating** 2026-10-27 21:23 UTC: We are currently experiencing degraded availability of Search across the platform. Some shoppers may see errors (HTTP 500) instead of search results. Our engineering team is actively investigating the cause.
- **monitoring** 2026-10-27 22:23 UTC: A fix has been implemented and we're monitoring the result.
- **resolved** 2026-10-27 22:29 UTC: This incident has been resolved. All services are operational.

## Rewindex changes for this incident

- 2026-10-27 22:24 UTC: [Incident updated: Degraded search availability across the platform](https://rewindex.com/change/r37b12d03fe12cf.md)
- 2026-10-27 22:34 UTC: [Incident updated: Degraded search availability across the platform](https://rewindex.com/change/rc676aae32e6348.md)

## Cite this

Status incident (vendor impact label: minor) posted by BigCommerce, started 2026-10-27 21:23 UTC, resolved after 1.1 h, 3 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/bigcommerce/incidents/rcrgdjk58yj8
- Citation: BigCommerce, “Degraded search availability across the platform” (2026-10-27 21:23 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/incidents/rcrgdjk58yj8 (CC BY 4.0).
- Markdown link: `[BigCommerce: Degraded search availability across the platform (2026-10-27)](https://rewindex.com/company/bigcommerce/incidents/rcrgdjk58yj8)`


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Canonical: https://rewindex.com/company/bigcommerce/incidents/rcrgdjk58yj8 · Markdown: https://rewindex.com/company/bigcommerce/incidents/rcrgdjk58yj8.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/rcrgdjk58yj8 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:31:33.500Z