BigCommerce: Meta API Latency Causing Delayed Meta CAPI Event Delivery
Affected components: Reporting & Analytics
Timeline of updates
- investigating
Commerce Engineers are actively monitoring increased latency from the Meta API affecting Meta CAPI (Conversions API) integrations. Meta CAPI events may be delivered later than usual while the backlog clears.
Events are continuing to process and we are not seeing data loss at this time.
- monitoring
Commerce Engineers continue to monitor increased latency from the Meta API affecting Meta CAPI (Conversions API) integrations.
Event delivery remains delayed for some customers, but events are continuing to process and we are not seeing data loss. Processing capacity has been increased and the backlog is being monitored as it clears.
- resolved
Meta CAPI event delivery has caught up and is no longer delayed.
Commerce Engineers will continue monitoring Meta API latency, which remains higher than normal, but event delivery has returned to normal and we are not seeing data loss.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
First version captured
In the 2026-10-17 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
d61725e8275d96e6…
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by BigCommerce, started 2026-06-23 15:29 UTC, resolved after 39 min, 3 update(s).
- Title
- Meta API Latency Causing Delayed Meta CAPI Event Delivery
- Vendor
- BigCommerce
- Date
- URL
- https://rewindex.com/company/bigcommerce/incidents/kf9sj90x8ff2
BigCommerce profileRecent BigCommerce incidentsAll outages on June 23, 2026BigCommerce in June 2026MarkdownJSON