rewindex

CompaniesBigCommerceIncidents

BigCommerce: Search Indexing Delays Affecting a Subset of US Stores

MinorStatus: resolvededitedStarted Resolved (1.2 h)4 updatesstspg.io (opens in new tab)

Affected components: Control PanelStorefront

Timeline of updates

  1. investigating

    Commerce Engineering is investigating an issue causing delays in product search indexing for a subset of US stores. Our team is working to identify the root cause and restore normal indexing performance.

  2. identified

    Commerce Engineering has identified the cause of the search indexing delays affecting a subset of stores. As part of the mitigation, the affected functionality has been temporarily disabled for affected stores.

  3. monitoring

    A fix has been implemented and we are monitoring the results.

  4. resolved

    This incident has been resolved.

Changes Rewindex caught on this incident

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by BigCommerce, started 2026-10-20 09:23 UTC, resolved after 1.2 h, 4 update(s); edited after publishing.

Title
Search Indexing Delays Affecting a Subset of US Stores
Vendor
BigCommerce
Date
URL
https://rewindex.com/company/bigcommerce/incidents/n96q88f36j7h

BigCommerce profileRecent BigCommerce incidentsAll outages on October 20, 2026BigCommerce in October 2026MarkdownJSON