Companies / BigCommerce / incidents

BigCommerce: Availability Issues

Impact: majorStatus: resolvedStarted Resolved (2.9 h)2 updatesSource: stspg.io (opens in new tab)
Summary

BigCommerce reported a major Storefront availability incident affecting a subset of stores, starting at 2026-07-10 21:11 UTC and resolved at 2026-07-11 00:04 UTC, lasting 2 h 52 min. Engineers investigated, but no cause or specific fix was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Storefront

Timeline of updates

  1. identified

    BigCommerce engineers are currently investigating availability issues with a subset of stores. We will provide an update shortly.

  2. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). BigCommerce profile · Recent BigCommerce incidents · Markdown · JSON