# BigCommerce: Availability Issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-10 21:11 UTC · Resolved: 2026-07-11 00:04 UTC · Duration: 2.9 h
- Updates: 2 · Affected components: Storefront
- [Vendor status page: https://stspg.io/28xfztnp9zgc](https://stspg.io/28xfztnp9zgc)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Summary

BigCommerce reported a major Storefront availability incident affecting a subset of stores, starting at 2026-07-10 21:11 UTC and resolved at 2026-07-11 00:04 UTC, lasting 2 h 52 min. Engineers investigated, but no cause or specific fix was stated. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-07-10 21:11 UTC: BigCommerce engineers are currently investigating availability issues with a subset of stores. We will provide an update shortly.
- **resolved** 2026-07-11 00:04 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-07-10 21:11 UTC: [Major incident: Availability Issues](https://rewindex.com/change/i744286fe7e6a83.md)


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Canonical: https://rewindex.com/company/bigcommerce/incidents/20t091f52t4p · Markdown: https://rewindex.com/company/bigcommerce/incidents/20t091f52t4p.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/20t091f52t4p · Generated 2026-10-18T11:28:54.093Z