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BigCommerce: Search availability reduced and latency increased

MinorStatus: resolvededitedStarted Resolved (3.2 h)3 updatesstatus.bigcommerce.com (opens in new tab)

Affected components: Storefront

Timeline of updates

  1. investigating

    Commerce Engineering is currently investigating issues with increased latency and reduced availability for search functionality

  2. monitoring

    A fix has been put in place and we are monitoring the results

  3. resolved

    This incident has been resolved.

Changes Rewindex caught on this incident

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How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on status.bigcommerce.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by BigCommerce, started 2026-10-24 15:35 UTC, resolved after 3.2 h, 3 update(s); edited after publishing.

Title
Search availability reduced and latency increased
Vendor
BigCommerce
Date
URL
https://rewindex.com/company/bigcommerce/incidents/lbmfz9twn1w1

BigCommerce profileRecent BigCommerce incidentsAll outages on October 24, 2026BigCommerce in October 2026MarkdownJSON