rewindex

ChangesBigCommerceSearch availability reduced and latency increased

BigCommerce: Incident updated: Search availability reduced and latency increased

Incident updateNormal progress (rule, 100%)Changed status.bigcommerce.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what BigCommerce removed; blue is what they added. Muted text is unchanged context.

ChangedStatus#1
Before: investigating
After: monitoring
AddedUpdatemonitoring#2
Before: not present
After: A fix has been put in place and we are monitoring the results

Compared with the previous archived version of this incident (10 to 30-minute polling). View the live incident (opens in new tab).

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

History of this incident

Saturday, October 24

2 incident changes

Cite this

Incident updated: Search availability reduced and latency increased on BigCommerce’s status page, changed 2026-10-24 17:33 UTC (change 1 of 2).

Title
Incident updated: Search availability reduced and latency increased
Vendor
BigCommerce
Date
URL
https://rewindex.com/change/r830786ddb18e33

All BigCommerce changesBigCommerce profileMarkdownJSON