# BigCommerce: Search availability reduced and latency increased

> BigCommerce status incident “Search availability reduced and latency increased” on 2026-10-24: impact minor (vendor’s label), 3.2 h, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/bigcommerce/incidents/lbmfz9twn1w1
Last updated: 2026-10-24T18:53:56Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-24 15:35 UTC · Resolved: 2026-10-24 18:47 UTC · Duration: 3.2 h
- Updates: 3 · Affected components: Storefront
- [Vendor status page: https://status.bigcommerce.com/incidents/lbmfz9twn1w1](https://status.bigcommerce.com/incidents/lbmfz9twn1w1)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **investigating** 2026-10-24 15:35 UTC: Commerce Engineering is currently investigating issues with increased latency and reduced availability for search functionality
- **monitoring** 2026-10-24 17:29 UTC: A fix has been put in place and we are monitoring the results
- **resolved** 2026-10-24 18:47 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-10-24 17:33 UTC: [Incident updated: Search availability reduced and latency increased](https://rewindex.com/change/r830786ddb18e33.md)
- 2026-10-24 18:53 UTC: [Incident updated: Search availability reduced and latency increased](https://rewindex.com/change/r1e629541862821.md)

## Cite this

Status incident (vendor impact label: minor) posted by BigCommerce, started 2026-10-24 15:35 UTC, resolved after 3.2 h, 3 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/bigcommerce/incidents/lbmfz9twn1w1
- Citation: BigCommerce, “Search availability reduced and latency increased” (2026-10-24 15:35 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/incidents/lbmfz9twn1w1 (CC BY 4.0).
- Markdown link: `[BigCommerce: Search availability reduced and latency increased (2026-10-24)](https://rewindex.com/company/bigcommerce/incidents/lbmfz9twn1w1)`


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Canonical: https://rewindex.com/company/bigcommerce/incidents/lbmfz9twn1w1 · Markdown: https://rewindex.com/company/bigcommerce/incidents/lbmfz9twn1w1.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/lbmfz9twn1w1 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:45:25.585Z