BigCommerce: Storefront Search Issues for Subset of AU Stores

Impact: majorStatus: resolvedStarted 2026-06-18 22:20 UTCResolved 2026-06-18 22:29 UTC (9 min)2 updatesSource: stspg.io

Summary

BigCommerce reported a major incident affecting storefront search availability and latency for a subset of stores in Australia. It started at 2026-06-18 22:20 UTC and was resolved at 2026-06-18 22:29 UTC, with a reported duration of 8 min; no cause or fix was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Storefront

Timeline of updates

investigating2026-06-18 22:20 UTC
BigCommerce Engineers are investigating an issue impacting availability and latency of storefront search requests for a subset of stores in Australia.
resolved2026-06-18 22:29 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Storefront Search Issues for Subset of AU Stores 2026-06-18 22:20 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). BigCommerce profile · Recent BigCommerce incidents · Markdown · JSON