# BigCommerce: Storefront Search Issues for Subset of AU Stores

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-06-18 22:20 UTC · Resolved: 2026-06-18 22:29 UTC · Duration: 9 min
- Updates: 2 · Affected components: Storefront
- [Vendor status page: https://stspg.io/y0lxpxqlxcnr](https://stspg.io/y0lxpxqlxcnr)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Summary

BigCommerce reported a major incident affecting storefront search availability and latency for a subset of stores in Australia. It started at 2026-06-18 22:20 UTC and was resolved at 2026-06-18 22:29 UTC, with a reported duration of 8 min; no cause or fix was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-06-18 22:20 UTC: BigCommerce Engineers are investigating an issue impacting availability and latency of storefront search requests for a subset of stores in Australia.
- **resolved** 2026-06-18 22:29 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-06-18 22:20 UTC: [Major incident: Storefront Search Issues for Subset of AU Stores](https://rewindex.com/change/ic486dbcc83a560.md)


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Canonical: https://rewindex.com/company/bigcommerce/incidents/m5fywcc0fzgv · Markdown: https://rewindex.com/company/bigcommerce/incidents/m5fywcc0fzgv.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/m5fywcc0fzgv · Generated 2026-10-18T10:39:26.885Z