Changes / BigCommerce / Storefront Search Issues for Subset of AU Stores

BigCommerce: Major incident: Storefront Search Issues for Subset of AU Stores

Summary

BigCommerce reported a major incident affecting storefront search availability and latency for a subset of stores in Australia. It started at 2026-06-18 22:20 UTC and was resolved at 2026-06-18 22:29 UTC, with a reported duration of 8 min; no cause or fix was stated.

Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.

Major incidentLabel: degradation (model (Jev), 64%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Storefront Search Issues for Subset of AU Stores
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-06-18 22:20 UTC
AddedResolved time#5
Before: not present
After: 2026-06-18 22:29 UTC
AddedAffected components#6
Before: not present
After: Storefront
AddedUpdateinvestigating#7
Before: not present
After: BigCommerce Engineers are investigating an issue impacting availability and latency of storefront search requests for a subset of stores in Australia.
AddedUpdateresolved#8
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: Storefront Search Issues for Subset of AU Stores (this change)
BigCommerce reported a major incident affecting storefront search availability and latency for a subset of stores in Australia. It started at 2026-06-18 22:20 UTC and was resolved at 2026-06-18 22:29 UTC, with a reported duration of 8 min; no cause or fix was stated.
Major incident

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