BigCommerce: Elevated Response Times for Australia-hosted stores
Affected components: API & WebhooksStorefront
Timeline of updates
- investigating
BigCommerce engineers are currently investigating an issue with elevated response times for Australia-hosted stores. We will provide an update shortly.
- identified
The issue has been identified and a fix is being implemented.
- monitoring
A fix has been implemented and we are monitoring the results.
- resolved
This incident has been resolved.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
First version captured
In the 2026-10-17 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
86abe3d822126af1…
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by BigCommerce, started 2026-08-13 10:01 UTC, resolved after 30 min, 4 update(s).
- Title
- Elevated Response Times for Australia-hosted stores
- Vendor
- BigCommerce
- Date
- URL
- https://rewindex.com/company/bigcommerce/incidents/jsz44kw8k8nk
BigCommerce profileRecent BigCommerce incidentsAll outages on August 13, 2026BigCommerce in August 2026MarkdownJSON