# BigCommerce: Elevated Response Times for Australia-hosted stores

> BigCommerce status incident “Elevated Response Times for Australia-hosted stores” on 2026-08-13: impact minor (vendor’s label), 30 min, 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/bigcommerce/incidents/jsz44kw8k8nk
Last updated: 2026-08-13T10:31:36Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-08-13 10:01 UTC · Resolved: 2026-08-13 10:31 UTC · Duration: 30 min
- Updates: 4 · Affected components: API & Webhooks, Storefront
- [Vendor status page: https://stspg.io/xjf2ln3jqpg4](https://stspg.io/xjf2ln3jqpg4)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **investigating** 2026-08-13 10:01 UTC: BigCommerce engineers are currently investigating an issue with elevated response times for Australia-hosted stores. We will provide an update shortly.
- **identified** 2026-08-13 10:17 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2026-08-13 10:24 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-08-13 10:31 UTC: This incident has been resolved.

## Cite this

Status incident (vendor impact label: minor) posted by BigCommerce, started 2026-08-13 10:01 UTC, resolved after 30 min, 4 update(s).

- Canonical URL: https://rewindex.com/company/bigcommerce/incidents/jsz44kw8k8nk
- Citation: BigCommerce, “Elevated Response Times for Australia-hosted stores” (2026-08-13 10:01 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/incidents/jsz44kw8k8nk (CC BY 4.0).
- Markdown link: `[BigCommerce: Elevated Response Times for Australia-hosted stores (2026-08-13)](https://rewindex.com/company/bigcommerce/incidents/jsz44kw8k8nk)`


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Canonical: https://rewindex.com/company/bigcommerce/incidents/jsz44kw8k8nk · Markdown: https://rewindex.com/company/bigcommerce/incidents/jsz44kw8k8nk.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/jsz44kw8k8nk · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:14:30.399Z