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BigCommerce: Card payment issues for Bank of New Zealand provider (3DS)

MinorStatus: resolvedStarted Resolved (21 min)3 updatesstspg.io (opens in new tab)

Affected components: Checkout & Payment Processing

Timeline of updates

  1. investigating

    BigCommerce engineers are currently investigating an issue affecting credit card payments for cardholders using Bank of New Zealand (BNZ) provider, particularly during 3D Secure (3DS) authentication. Affected shoppers may be unable to complete checkout on impacted stores.

  2. identified

    The issue has been identified and a fix is being implemented.

  3. resolved

    This issue has now been resolved.

Archive proof

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by BigCommerce, started 2026-06-17 06:25 UTC, resolved after 21 min, 3 update(s).

Title
Card payment issues for Bank of New Zealand provider (3DS)
Vendor
BigCommerce
Date
URL
https://rewindex.com/company/bigcommerce/incidents/ys2mq9zcj9k7

BigCommerce profileRecent BigCommerce incidentsAll outages on June 17, 2026BigCommerce in June 2026MarkdownJSON