# BigCommerce: Card payment issues for Bank of New Zealand provider (3DS)

> BigCommerce status incident “Card payment issues for Bank of New Zealand provider (3DS)” on 2026-06-17: impact minor (vendor’s label), 21 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/bigcommerce/incidents/ys2mq9zcj9k7
Last updated: 2026-06-17T06:47:07Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-06-17 06:25 UTC · Resolved: 2026-06-17 06:47 UTC · Duration: 21 min
- Updates: 3 · Affected components: Checkout & Payment Processing
- [Vendor status page: https://stspg.io/6wjvpxkl1rhn](https://stspg.io/6wjvpxkl1rhn)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **investigating** 2026-06-17 06:25 UTC: BigCommerce engineers are currently investigating an issue affecting credit card payments for cardholders using Bank of New Zealand (BNZ) provider, particularly during 3D Secure (3DS) authentication. Affected shoppers may be unable to complete checkout on impacted stores.
- **identified** 2026-06-17 06:42 UTC: The issue has been identified and a fix is being implemented.
- **resolved** 2026-06-17 06:47 UTC: This issue has now been resolved.

## Cite this

Status incident (vendor impact label: minor) posted by BigCommerce, started 2026-06-17 06:25 UTC, resolved after 21 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/bigcommerce/incidents/ys2mq9zcj9k7
- Citation: BigCommerce, “Card payment issues for Bank of New Zealand provider (3DS)” (2026-06-17 06:25 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/incidents/ys2mq9zcj9k7 (CC BY 4.0).
- Markdown link: `[BigCommerce: Card payment issues for Bank of New Zealand provider (3DS) (2026-06-17)](https://rewindex.com/company/bigcommerce/incidents/ys2mq9zcj9k7)`


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Canonical: https://rewindex.com/company/bigcommerce/incidents/ys2mq9zcj9k7 · Markdown: https://rewindex.com/company/bigcommerce/incidents/ys2mq9zcj9k7.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/ys2mq9zcj9k7 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:38:33.977Z