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BigCommerce: Search document updates delays in Control Panel and Storefront experience

Affected components: Control Panel

Timeline of updates

1. investigating2026-09-01 23:43 UTC

   Starting August 31 at approximately 10:00 AM CT, we observed growing indexing queues affecting a subset of stores. During this period, newly created or updated entities may have taken up to 6 hours to become searchable in the Control Panel and storefront.

2. monitoring2026-09-01 23:44 UTC

   We have identified the cause and are currently implementing a fix. We will continue monitoring recovery and provide another update as the queues return to normal levels.

3. resolved2026-09-02 02:05 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). BigCommerce profile · Recent BigCommerce incidents · Markdown · JSON