# BigCommerce: Search document updates delays in Control Panel and Storefront experience

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-09-01 23:43 UTC · Resolved: 2026-09-02 02:05 UTC · Duration: 2.4 h
- Updates: 3 · Affected components: Control Panel
- [Vendor status page: https://stspg.io/trhtk83x6vxp](https://stspg.io/trhtk83x6vxp)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **investigating** 2026-09-01 23:43 UTC: Starting August 31 at approximately 10:00 AM CT, we observed growing indexing queues affecting a subset of stores. During this period, newly created or updated entities may have taken up to 6 hours to become searchable in the Control Panel and storefront.
- **monitoring** 2026-09-01 23:44 UTC: We have identified the cause and are currently implementing a fix. We will continue monitoring recovery and provide another update as the queues return to normal levels.
- **resolved** 2026-09-02 02:05 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/bigcommerce/incidents/8rhkm8186ht4 · Markdown: https://rewindex.com/company/bigcommerce/incidents/8rhkm8186ht4.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/8rhkm8186ht4 · Generated 2026-10-18T10:38:07.813Z