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BigCommerce: Payment capture failures

Impact: minorStatus: resolvedStarted Resolved (0 min)1 updateSource: status.bigcommerce.com (opens in new tab)

Timeline of updates

  1. resolved

    A subset of payment capture events were failing for a subset of stores from May 14 @ 10:00 UTC until May 17 @ 14:00 UTC. The root cause has been found and fixed.

From BigCommerce’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.bigcommerce.com (opens in new tab). BigCommerce profile · Recent BigCommerce incidents · Markdown · JSON