# BigCommerce: Payment capture failures

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-05-14 10:00 UTC · Resolved: 2026-05-14 10:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/4jnyrpkkkrpc](https://status.bigcommerce.com/incidents/4jnyrpkkkrpc)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2026-05-14 10:00 UTC: A subset of payment capture events were failing for a subset of stores from May 14 @ 10:00 UTC until May 17 @ 14:00 UTC. The root cause has been found and fixed.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/bigcommerce/incidents/4jnyrpkkkrpc · Markdown: https://rewindex.com/company/bigcommerce/incidents/4jnyrpkkkrpc.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/4jnyrpkkkrpc · Generated 2026-10-18T12:20:28.666Z