rewindex

CompaniesTwilioMonthly reportsSeptember 2019

Twilio in September 2019: incidents, uptime and changes

42incidents posted
3labelled major or critical
98.74%free of major/critical
72.98%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 9 h 2 min, incident time 8.1 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 2 · Major 1 · Minor 35 · No impact listed 4

Major and critical incidents 3

IncidentImpactStartedDurationStatusDay
SMS Delivery Failures to Tigo Senegal HandsetsCritical6.4 hresolved09-07
Errors Accessing Twilio Customer Support SystemsCritical1.8 hresolved09-16
Studio API returning HTTP 500 errorsMajor52 minresolved09-03

Other incidents 39

IncidentImpactStartedDurationStatusDay
SMS delivery degradation towards Orange, EgyptMinor1.1 hresolved09-02
Message status callbacks delaysMinor48 minresolved09-03
SMS delivery degradation towards GrameenPhone, BangladeshMinor2.5 hresolved09-04
SMS delivery degradation towards Irancell, IranMinor2.9 hresolved09-04
SMS delivery degradation towards AT&T, MexicoMinor3.2 hresolved09-05
Retroactive: SMS delivery degradation for a subset of US shortcodesNo impact listed0 minresolved09-05
Programmable Wireless connectivity issues in ChileMinor5.7 hresolved09-05
SMS delivery degradation towards Claro, BrazilMinor15 hresolved09-06
SMS delivery delays from US Cellular handsets to a subset of shortcodes in the USMinor1.8 hresolved09-07
Verify v2 API experienced elevated 500sNo impact listed0 minresolved09-08
US Short Code SMS delays towards T-Mobile & MetroPCSNo impact listed0 minresolved09-09
SMS Delivery Degradation to Bragg Canada Mobile DevicesMinor4.0 hresolved09-09
Delay in processing SIP trunking call logsMinor27 minresolved09-09
SMS delivery degradation towards XL, IndonesiaMinor1.7 hresolved09-10
SMS delivery degradation towards Free Mobile, CanadaMinor1.0 hresolved09-11
US Toll-Free SMS Delivery DegradationMinor55 minresolved09-11
Short Code SMS delivery degradation towards subset of US regional carriersMinor3.1 hresolved09-13
Inbound calls failing to subset of Brazil phone numbersMinor4.9 hresolved09-13
Unable to file support ticketsMinor2.5 hresolved09-13
SMS delivery degradation towards NRJ Mobile Network, FranceMinor13 hresolved09-15
Elevated level of errors accessing Usage recordsMinor18 minresolved09-16
Issue with Credit Cards ProcessingMinor10 hresolved09-16
Elevated Errors for Authy Verify APIMinor42 minresolved09-17
SMS delivery degradation towards XL Indonesia Mobile NetworkMinor2.9 hresolved09-18
Calls failing to Twilio toll-free phone numbers in BrazilMinor4.6 hresolved09-18
Calls failing to Twilio toll-free phone numbers in BrazilMinor1.7 hresolved09-19
Intermittent push notification failures for iOS Voice SDKMinor1.7 hresolved09-19
SMS Delivery Issues to Claro in ArgentinaMinor2.3 hresolved09-20
SMS Delivery Issues to Beeline in RussiaMinor12 hresolved09-20
Flex Insights (Flex WFO) dashboards are not operationalMinor3.7 hresolved09-20
SMS Delivery Issues to Claro in BrazilMinor8.1 hresolved09-20
Inbound call failures for a subset of Twilio toll-free and local numbers in APACMinor2 dresolved09-23
SMS delivery degradation towards GrameenPhone, BangladeshMinor1.4 hresolved09-23
Inbound calls failing to a subset of Twilio phone numbers in the USNo impact listed6.8 hresolved09-25
SMS short code delivery degradation towards US VerizonMinor2.8 hresolved09-25
SMS delivery degradation towards Kyivstar, UkraineMinor29 hresolved09-26
Toll-Free SMS delivery degradation towards Verizon and T-Mobile, USAMinor2.2 hresolved09-26
SMS delivery degradation to Turkey Avea handsetsMinor6.0 hresolved09-26
Errors when connecting new accounts with Twilio Connect.Minor2.6 hresolved09-27

Maintenance 21

Show scheduled maintenance

Cite this

Twilio posted 42 status incidents in September 2019 (3 major or critical); 0 price changes and 0 notable page changes observed.

Title
Twilio in September 2019
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/2019/09

All Twilio monthsRecent incidentsMarkdown