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CompaniesTwilioMonthly reportsAugust 2019

Twilio in August 2019: incidents, uptime and changes

52incidents posted
2labelled major or critical
99.82%free of major/critical
69.71%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 1 h 18 min, incident time 9.4 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 1 · Major 1 · Minor 44 · No impact listed 6

Major and critical incidents 2

IncidentImpactStartedDurationStatusDay
We are currently experiencing issues with displaying Voice Insights Data in the Twilio ConsoleCritical21 minresolved08-23
Inbound and outbound calls failure in ThailandMajor57 minresolved08-03

Other incidents 50

IncidentImpactStartedDurationStatusDay
SMS Long Code delivery notification delays for US VerizonMinor3.3 hresolved08-01
SMS Delivery Issues to +372821 numbers in EstoniaMinor3 dresolved08-02
Authy 2FA IssueNo impact listed0 minresolved08-02
SMS delivery degradation towards IndonesiaMinor9.6 hresolved08-04
SMS delivery degradation towards a subset of Indonesia HandsetsMinor2.0 hresolved08-04
Authy 2FA IssueNo impact listed0 minresolved08-05
SMS Delivery Issues to US SprintMinor4.0 hresolved08-06
SMS delivery degraded towards Globacom, NigeriaMinor2.8 hresolved08-06
Elevated Errors on Twilio ConsoleNo impact listed0 minresolved08-06
SMS Delivery Issue to Brazil Claro Mobile DevicesMinor2.6 hresolved08-06
SMS Delivery Issue to US Gigsky Mobile DevicesMinor1.3 hresolved08-07
Domestic SMS SenderId preservation degradation through Singapore Singtel networkMinor1.7 hresolved08-08
SMS delivery degradation towards Du network in UAEMinor9.6 hresolved08-08
SMS Delivery Issue to Zain Mobile DevicesMinor1.8 hresolved08-09
SMS Delivery Issue to Saudi Arabia/Iraq Zain Mobile DevicesMinor3.6 hresolved08-10
SMS Delivery Issue to Cambodia Smart Mobile DevicesMinor2 dresolved08-10
Inbound call failures to some Sweden numbersMinor50 minresolved08-10
MMS delivery status callbacks issues to US handsets over LongcodeMinor13 hresolved08-12
SMS Delivery Issues to Banglalink BangladeshMinor1.4 hresolved08-12
Degraded network conditionsMinor1.3 hresolved08-13
Calls failing to Twilio phone numbers in Slovenia and CroatiaMinor1.0 hresolved08-13
Calls failing to Twilio phone numbers in BrazilMinor2.4 hresolved08-14
Pricing API returning HTTP 500 errorsMinor46 minresolved08-15
SMS Delivery Issues to Claro in Costa RicaMinor11 hresolved08-16
Temporary SMS Delivery Receipt DegradationNo impact listed2.5 hresolved08-19
REST API errors sending and receiving WhatsApp messagesMinor2.0 hresolved08-20
SMS delivery delays to Megafon handsets in RussiaMinor2.5 hresolved08-20
SMS Delivery Delays to Telenor DenmarkNo impact listed1.1 hresolved08-20
Inbound calls degraded to subset of Brazil toll free numbersMinor7.5 hresolved08-20
Garbled incoming SMS Messages from Verizon HandsetsMinor4.1 hresolved08-21
Calls failing to Twilio phone numbers in BrazilMinor1.1 hresolved08-22
SMS delivery degradation to Transatel FranceMinor1.4 hresolved08-22
Message delivery is degraded for Messenger and WhatsAppMinor3.7 hresolved08-22
Increased Studio REST API failure rateNo impact listed0 minresolved08-23
SMS delivery delays to Colombia TigoMinor3.3 hresolved08-23
Issues creating new Flex projectsMinor3.2 hresolved08-23
Inbound calls failing to subset of Brazil +5585 phone numbersMinor4.8 hresolved08-23
Inbound calls failing to subset of Kenya +25420 phone numbersMinor4.6 hresolved08-26
SMS delivery degradation towards Claro, ColombiaMinor3.6 hresolved08-26
Degraded Audio quality on calls to some Twilio numbersMinor2.0 hresolved08-26
Delays sending and receiving MMS over US and Canada Long CodesMinor1.6 hresolved08-26
Delays receiving SMS on Netherlands +31 phone numbersMinor2.4 hresolved08-26
SMS delivery degradation from subset of US short codes towards US CellularMinor1.8 hresolved08-26
SMS Delivery Delays to US Sprint NetworkMinor3.8 hresolved08-27
Delays in receiving MMS messages to Twilio numbersMinor2.9 hresolved08-27
Short code SMS delivery degradation to T-Mobile US handsetsMinor3.7 hresolved08-28
Inbound calls failing to Twilio Latvia numbersMinor3.1 hresolved08-29
SMS Delivery Degradation to Argentina Telefonica/Movistar networks.Minor2.1 hresolved08-30
Toll Free SMS Delivery Delays to and from T-Mobile US handsetsMinor3.3 hresolved08-30
Delivery delays for domestic SMS traffic in FranceMinor42 minresolved08-31

Maintenance 6

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Cite this

Twilio posted 52 status incidents in August 2019 (2 major or critical); 0 price changes and 0 notable page changes observed.

Title
Twilio in August 2019
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/2019/08

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