Outages by dayAugust 2, 2019

Outages on August 2, 2019

UTC day 2019-08-02 (Aug 2, 2019, 00:00 to Aug 2, 2019, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

14incidents started

6labelled major or critical

9vendors with a new incident

6still open from earlier days

By vendor label: Critical 2 · Major 4 · Minor 4 · No impact listed 4 · 3 maintenance

Incidents started this day 14

Vendor	Incident	Impact	Started	Resolved	Status
BigCommerce	Availability issues with BigCommerce stores	Critical	10:43	11:58 (1.3 h)	resolved
QuickBooks Online	Some customers are encountering errors when using Intuit Online Payroll Products	Critical	20:07	22:27 (2.3 h)	resolved
RevenueCat	Partial API Outage	Major	00:15	00:29 (14 min)	resolved
BigCommerce	Availability issues with BigCommerce stores	Major	01:25	01:49 (24 min)	resolved
QuickBooks Online	Customers are unable add or refresh accounts with Chase Bank. (All Products)	Major	15:27	21:56 (6.5 h)	resolved
Gorgias	Emails coming from Outlook and Mailgun are delayed. Shopify, Recharge, and Smile data might not be up-to-date in Gorgias.	Major	21:22	21:41 (19 min)	resolved
Twilio	SMS Delivery Issues to +372821 numbers in Estonia	Minor	13:33	Aug 5, 2019, 09:10 (3 d)	resolved
BigCommerce	Slow response times	Minor	18:13	18:28 (15 min)	resolved
LaunchDarkly	Delay in processing Flag Insights	Minor	22:04	Aug 3, 2019, 00:45 (2.7 h)	resolved
Plivo	Delivery delays on outbound Shortcode SMS to T-Mobile phone numbers in US	Minor	23:16	23:49 (33 min)	resolved
Plivo	Degraded performance for inbound sip calls	No impact listed	11:20	11:20 (0 min)	resolved
ActiveCampaign	API Contact Sync V3 Endpoint Issue	No impact listed	12:44	13:58 (1.2 h)	resolved
PyPI (Python Infrastructure)	Packaging Guide, Dev Guide, and PyPA documentation unavailable.	No impact listed	16:39	18:18 (1.6 h)	resolved
Twilio	Authy 2FA Issue	No impact listed	21:23	21:23 (0 min)	resolved

Still open from earlier days 6

Vendor	Incident	Impact	Started	Resolved	Status
Jira	Intermittent errors retrieving user details in Jira	Major	Aug 1, 2019, 15:20	14:52 (24 h)	resolved
Squarespace	Impacted Login Issues and Email Campaigns outage	Major	Aug 1, 2019, 23:59	00:54 (55 min)	resolved
LogRocket	Session Processing Delayed	Minor	Aug 1, 2019, 15:01	00:54 (9.9 h)	resolved
QuickBooks Online	Some customers are not getting verification codes when selecting text message option when logging into Intuit products	Minor	Aug 1, 2019, 17:51	13:55 (20 h)	resolved
Heap	Appcues/Chameleon data missing	Minor	Aug 1, 2019, 20:29	Aug 7, 2019, 20:44 (6 d)	resolved
Bandwidth	V1 Application Platform Isolated Inbound Messaging Incident	Minor	Aug 1, 2019, 23:14	02:23 (3.1 h)	resolved

Maintenance 3

Vendor	Incident	Impact	Started	Resolved	Status
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on two-way Toll-free SMS in US : T-Mobile	Maintenance	06:01	10:01 (4.0 h)	resolved
Twilio	[Scheduled] T-Mobile US - SMS Carrier Maintenance - 23:00 PDT 8/1/2019 - 03:00 PDT 8/2/2019	Maintenance	08:18	10:01 (1.7 h)	resolved
crates.io	[Scheduled] crates.io database maintenance	Maintenance	19:01	19:05 (4 min)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: BigCommerce, QuickBooks Online, RevenueCat, Gorgias, Twilio, LaunchDarkly, Plivo, ActiveCampaign, PyPI (Python Infrastructure).

Cite this

14 vendor-reported incidents started on 2019-08-02 (UTC) across 9 vendors, 6 labelled major or critical by the vendor.

Title: Outages on August 2, 2019
Vendor: Rewindex daily outage roundup
Date: 2019-08-02 00:00 UTC
URL: https://rewindex.com/outages/2019-08-02

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