rewindex

CompaniesBigCommerceMonthly reportsAugust 2019

BigCommerce in August 2019: incidents, uptime and changes

21incidents posted
3labelled major or critical
99.48%free of major/critical
99.11%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 3 h 48 min, incident time 6 h 35 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 1 · Major 2 · Minor 9 · No impact listed 9

Major and critical incidents 3

IncidentImpactStartedDurationStatusDay
Availability issues with BigCommerce storesCritical1.3 hresolved08-02
Payments requests to Cybersource resulting in errorsMajor2.1 hresolved08-01
Availability issues with BigCommerce storesMajor24 minresolved08-02

Other incidents 18

IncidentImpactStartedDurationStatusDay
Slow response timesMinor15 minresolved08-02
Slower than normal performance with increased error rateMinor19 minresolved08-05
DNS resolution of *.bigcommerce.com domains is intermittently failingMinor20 minresolved08-06
CORRECTION: Incorrectly reported incidentNo impact listed0 minresolved08-06
BigCommerce Control Panels are partially unable to use the Search functionMinor10 minresolved08-08
Increase in response timesNo impact listed0 minresolved08-09
Brief availability issues with a small subset of BigCommerce storesNo impact listed0 minresolved08-10
Slow response timesNo impact listed21 minresolved08-11
Slower than normal performance with increased error rateNo impact listed0 minresolved08-14
STORES STILL USING OUR DEPRECATED HOSTING PROVIDER: Slow response timesNo impact listed52 minresolved08-15
Slow response timesMinor23 minresolved08-16
FINAL WARNING OF SOFTLAYER HOSTING DEPRECATION, 8/21/2019No impact listed0 minresolved08-20
Slow response timesMinor8 minresolved08-20
Slow response times for a sub-set of storesMinor7 minresolved08-21
Slow response timesMinor9 minresolved08-22
Issues with Billing AreaNo impact listed0 minresolved08-22
Slow response timesNo impact listed0 minresolved08-23
Increased response timesMinor56 minresolved08-26

Maintenance 1

Show scheduled maintenance

Cite this

BigCommerce posted 21 status incidents in August 2019 (3 major or critical); 0 price changes and 0 notable page changes observed.

Title
BigCommerce in August 2019
Vendor
BigCommerce
Date
URL
https://rewindex.com/company/bigcommerce/2019/08

All BigCommerce monthsRecent incidentsMarkdown