BigCommerce: FINAL WARNING OF SOFTLAYER HOSTING DEPRECATION, 8/21/2019
Timeline of updates
- resolved
FINAL WARNING OF SOFTLAYER HOSTING DEPRECATION, 8/21/2019: After six months of warning emails and control panel messages, we are finally eliminating connectivity to our deprecated hosting environment. If you experienced slow response times on August 15, it is advised that you update your DNS records to point to our current hosting provider, using the directions provided to you in email and the BigCommerce control panel. This deprecated hosting provider will be permanently disabled on 8/21/19. If you need help, please contact BigCommerce Support or reference the instruction at https://support.bigcommerce.com/s/article/DNS-Changes-for-Google-Cloud-Platform (opens in new tab) .
From BigCommerce’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.bigcommerce.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by BigCommerce, started 2019-08-20 21:58 UTC, resolved after 0 min, 1 update(s).
- Title
- FINAL WARNING OF SOFTLAYER HOSTING DEPRECATION, 8/21/2019
- Vendor
- BigCommerce
- Date
- URL
- https://rewindex.com/company/bigcommerce/incidents/qbr6rvcnymdz
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