# BigCommerce: FINAL WARNING OF SOFTLAYER HOSTING DEPRECATION, 8/21/2019

> BigCommerce status incident “FINAL WARNING OF SOFTLAYER HOSTING DEPRECATION, 8/21/2019” on 2019-08-20: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/bigcommerce/incidents/qbr6rvcnymdz
Last updated: 2019-08-20T21:58:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2019-08-20 21:58 UTC · Resolved: 2019-08-20 21:58 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/qbr6rvcnymdz](https://status.bigcommerce.com/incidents/qbr6rvcnymdz)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2019-08-20 21:58 UTC: FINAL WARNING OF SOFTLAYER HOSTING DEPRECATION, 8/21/2019: After six months of warning emails and control panel messages, we are finally eliminating connectivity to our deprecated hosting environment. If you experienced slow response times on August 15, it is advised that you update your DNS records to point to our current hosting provider, using the directions provided to you in email and the BigCommerce control panel. This deprecated hosting provider will be permanently disabled on 8/21/19. If you need help, please contact BigCommerce Support or reference the instruction at https://support.bigcommerce.com/s/article/DNS-Changes-for-Google-Cloud-Platform .

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by BigCommerce, started 2019-08-20 21:58 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/bigcommerce/incidents/qbr6rvcnymdz
- Citation: BigCommerce, “FINAL WARNING OF SOFTLAYER HOSTING DEPRECATION, 8/21/2019” (2019-08-20 21:58 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/incidents/qbr6rvcnymdz (CC BY 4.0).
- Markdown link: `[BigCommerce: FINAL WARNING OF SOFTLAYER HOSTING DEPRECATION, 8/21/2019 (2019-08-20)](https://rewindex.com/company/bigcommerce/incidents/qbr6rvcnymdz)`


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Canonical: https://rewindex.com/company/bigcommerce/incidents/qbr6rvcnymdz · Markdown: https://rewindex.com/company/bigcommerce/incidents/qbr6rvcnymdz.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/qbr6rvcnymdz · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:51:24.436Z