Companies BigCommerce Monthly reportsSeptember 2019

BigCommerce in September 2019: incidents, uptime and changes

6incidents posted

3labelled major or critical

99.63%free of major/critical

99.29%free of any incident

0price changes

0notable page changes

Vendor-reported outage time 2 h 36 min, incident time 5 h 6 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 3 · Minor 3

Major and critical incidents 3

Incident	Impact	Started	Duration	Status	Day
Fire Alarm in Austin Contact Center	Major	Sep 12, 2019, 23:05	15 min	resolved	09-12
Contact Center Phone Channel Inaccessible	Major	Sep 13, 2019, 01:04	2.1 h	resolved	09-13
Availability issues with a subset of BigCommerce stores	Major	Sep 19, 2019, 07:15	14 min	resolved	09-19

Other incidents 3

Incident	Impact	Started	Duration	Status	Day
Availability issues with BigCommerce stores	Minor	Sep 5, 2019, 02:06	17 min	resolved	09-05
Slow response times and intermittent availability issues for a subset of stores	Minor	Sep 15, 2019, 21:08	17 min	resolved	09-15
Increased response time for Search requests	Minor	Sep 16, 2019, 16:03	1.9 h	resolved	09-16

Cite this

BigCommerce posted 6 status incidents in September 2019 (3 major or critical); 0 price changes and 0 notable page changes observed.

Title: BigCommerce in September 2019
Vendor: BigCommerce
Date: 2019-09-01 00:00 UTC
URL: https://rewindex.com/company/bigcommerce/2019/09

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