# BigCommerce in September 2019: incidents, uptime and changes

> BigCommerce in September 2019: 6 incidents on its status page (3 major or critical), 99.63% free of major or critical incidents (vendor-reported). From Rewindex’s archive of BigCommerce’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/bigcommerce/2019/09
Last updated: 2019-10-01T00:00:00Z

- Incidents posted: 6 (major/critical: 3) · Maintenance: 0
- By vendor impact label: major 3, minor 3
- Uptime (vendor-reported): 99.63% free of major/critical incidents, 99.29% free of any incident; outage time 2 h 36 min, incident time 5 h 6 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [August 2019](https://rewindex.com/company/bigcommerce/2019/08.md) · Next: [October 2019](https://rewindex.com/company/bigcommerce/2019/10.md) · [All months](https://rewindex.com/company/bigcommerce/reports.md) · [BigCommerce](https://rewindex.com/company/bigcommerce.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Fire Alarm in Austin Contact Center](https://rewindex.com/company/bigcommerce/incidents/8n9zx97gw166.md) | major | 2019-09-12 23:05 UTC | 2019-09-12 23:20 UTC | 15 min | resolved |
| [Contact Center Phone Channel Inaccessible](https://rewindex.com/company/bigcommerce/incidents/kpjq1bpzdrqr.md) | major | 2019-09-13 01:04 UTC | 2019-09-13 03:11 UTC | 2.1 h | resolved |
| [Availability issues with a subset of BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/hw0q6bnk4ljn.md) | major | 2019-09-19 07:15 UTC | 2019-09-19 07:29 UTC | 14 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Availability issues with BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/zmg8bqrdks65.md) | minor | 2019-09-05 02:06 UTC | 2019-09-05 02:23 UTC | 17 min | resolved |
| [Fire Alarm in Austin Contact Center](https://rewindex.com/company/bigcommerce/incidents/8n9zx97gw166.md) | major | 2019-09-12 23:05 UTC | 2019-09-12 23:20 UTC | 15 min | resolved |
| [Contact Center Phone Channel Inaccessible](https://rewindex.com/company/bigcommerce/incidents/kpjq1bpzdrqr.md) | major | 2019-09-13 01:04 UTC | 2019-09-13 03:11 UTC | 2.1 h | resolved |
| [Slow response times and intermittent availability issues for a subset of stores](https://rewindex.com/company/bigcommerce/incidents/zsxmkkkl4cfk.md) | minor | 2019-09-15 21:08 UTC | 2019-09-15 21:25 UTC | 17 min | resolved |
| [Increased response time for Search requests](https://rewindex.com/company/bigcommerce/incidents/z4cd9j216h6w.md) | minor | 2019-09-16 16:03 UTC | 2019-09-16 17:59 UTC | 1.9 h | resolved |
| [Availability issues with a subset of BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/hw0q6bnk4ljn.md) | major | 2019-09-19 07:15 UTC | 2019-09-19 07:29 UTC | 14 min | resolved |

## Cite this

BigCommerce posted 6 status incidents in September 2019 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/bigcommerce/2019/09
- Citation: BigCommerce, “BigCommerce in September 2019” (2019-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/2019/09 (CC BY 4.0).
- Markdown link: `[BigCommerce: BigCommerce in September 2019 (2019-09-01)](https://rewindex.com/company/bigcommerce/2019/09)`


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Canonical: https://rewindex.com/company/bigcommerce/2019/09 · Markdown: https://rewindex.com/company/bigcommerce/2019/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:20:56.109Z