# BigCommerce in August 2019: incidents, uptime and changes

> BigCommerce in August 2019: 21 incidents on its status page (3 major or critical), 99.48% free of major or critical incidents (vendor-reported). From Rewindex’s archive of BigCommerce’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/bigcommerce/2019/08
Last updated: 2019-09-01T00:00:00Z

- Incidents posted: 21 (major/critical: 3) · Maintenance: 1
- By vendor impact label: critical 1, major 2, minor 9, none 9
- Uptime (vendor-reported): 99.48% free of major/critical incidents, 99.11% free of any incident; outage time 3 h 48 min, incident time 6 h 35 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [July 2019](https://rewindex.com/company/bigcommerce/2019/07.md) · Next: [September 2019](https://rewindex.com/company/bigcommerce/2019/09.md) · [All months](https://rewindex.com/company/bigcommerce/reports.md) · [BigCommerce](https://rewindex.com/company/bigcommerce.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Availability issues with BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/3kdgkspz2gxs.md) | critical | 2019-08-02 10:43 UTC | 2019-08-02 11:58 UTC | 1.3 h | resolved |
| [Payments requests to Cybersource resulting in errors](https://rewindex.com/company/bigcommerce/incidents/pwbbnn3ynhkv.md) | major | 2019-08-01 16:37 UTC | 2019-08-01 18:46 UTC | 2.1 h | resolved |
| [Availability issues with BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/7cc6dkvy0l8l.md) | major | 2019-08-02 01:25 UTC | 2019-08-02 01:49 UTC | 24 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Payments requests to Cybersource resulting in errors](https://rewindex.com/company/bigcommerce/incidents/pwbbnn3ynhkv.md) | major | 2019-08-01 16:37 UTC | 2019-08-01 18:46 UTC | 2.1 h | resolved |
| [Availability issues with BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/7cc6dkvy0l8l.md) | major | 2019-08-02 01:25 UTC | 2019-08-02 01:49 UTC | 24 min | resolved |
| [Availability issues with BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/3kdgkspz2gxs.md) | critical | 2019-08-02 10:43 UTC | 2019-08-02 11:58 UTC | 1.3 h | resolved |
| [Slow response times](https://rewindex.com/company/bigcommerce/incidents/6z4qy1j33tx4.md) | minor | 2019-08-02 18:13 UTC | 2019-08-02 18:28 UTC | 15 min | resolved |
| [Slower than normal performance with increased error rate](https://rewindex.com/company/bigcommerce/incidents/tw21yx2l5hjd.md) | minor | 2019-08-05 02:55 UTC | 2019-08-05 03:14 UTC | 19 min | resolved |
| [DNS resolution of \*.bigcommerce.com domains is intermittently failing](https://rewindex.com/company/bigcommerce/incidents/2rl01w83r9gy.md) | minor | 2019-08-06 15:57 UTC | 2019-08-06 16:17 UTC | 20 min | resolved |
| [CORRECTION: Incorrectly reported incident](https://rewindex.com/company/bigcommerce/incidents/bzwbfbnhft3q.md) | none | 2019-08-06 19:15 UTC | 2019-08-06 19:15 UTC | 0 min | resolved |
| [BigCommerce Control Panels are partially unable to use the Search function](https://rewindex.com/company/bigcommerce/incidents/dllkr2q7mdxs.md) | minor | 2019-08-08 19:39 UTC | 2019-08-08 19:49 UTC | 10 min | resolved |
| [Increase in response times](https://rewindex.com/company/bigcommerce/incidents/8qm8pm5tlsr9.md) | none | 2019-08-09 19:19 UTC | 2019-08-09 19:19 UTC | 0 min | resolved |
| [Brief availability issues with a small subset of BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/pmkv6y19dmt2.md) | none | 2019-08-10 13:15 UTC | 2019-08-10 13:15 UTC | 0 min | resolved |
| [Slow response times](https://rewindex.com/company/bigcommerce/incidents/pjc88qbkl0p5.md) | none | 2019-08-11 21:49 UTC | 2019-08-11 22:10 UTC | 21 min | resolved |
| [Slower than normal performance with increased error rate](https://rewindex.com/company/bigcommerce/incidents/jxvb2zzb98fx.md) | none | 2019-08-14 02:59 UTC | 2019-08-14 02:59 UTC | 0 min | resolved |
| [STORES STILL USING OUR DEPRECATED HOSTING PROVIDER: Slow response times](https://rewindex.com/company/bigcommerce/incidents/d2tgm1dmx9wr.md) | none | 2019-08-15 20:09 UTC | 2019-08-15 21:01 UTC | 52 min | resolved |
| [Slow response times](https://rewindex.com/company/bigcommerce/incidents/kd242nww6plt.md) | minor | 2019-08-16 18:30 UTC | 2019-08-16 18:53 UTC | 23 min | resolved |
| [FINAL WARNING OF SOFTLAYER HOSTING DEPRECATION, 8/21/2019](https://rewindex.com/company/bigcommerce/incidents/qbr6rvcnymdz.md) | none | 2019-08-20 21:58 UTC | 2019-08-20 21:58 UTC | 0 min | resolved |
| [Slow response times](https://rewindex.com/company/bigcommerce/incidents/7xlh17wkmww2.md) | minor | 2019-08-20 23:31 UTC | 2019-08-20 23:39 UTC | 8 min | resolved |
| [Slow response times for a sub-set of stores](https://rewindex.com/company/bigcommerce/incidents/0cnnycnpjzgr.md) | minor | 2019-08-21 03:35 UTC | 2019-08-21 03:42 UTC | 7 min | resolved |
| [Slow response times](https://rewindex.com/company/bigcommerce/incidents/48g85mlpfx7m.md) | minor | 2019-08-22 15:52 UTC | 2019-08-22 16:01 UTC | 9 min | resolved |
| [Issues with Billing Area](https://rewindex.com/company/bigcommerce/incidents/84chb8zyk0dw.md) | none | 2019-08-22 21:56 UTC | 2019-08-22 21:56 UTC | 0 min | resolved |
| [Slow response times](https://rewindex.com/company/bigcommerce/incidents/w6bth8980mjk.md) | none | 2019-08-23 15:56 UTC | 2019-08-23 15:56 UTC | 0 min | resolved |
| [Increased response times](https://rewindex.com/company/bigcommerce/incidents/zqqzr984r59x.md) | minor | 2019-08-26 19:02 UTC | 2019-08-26 19:58 UTC | 56 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] FINAL WARNING OF SOFTLAYER HOSTING DEPRECATION, 8/21/2019:](https://rewindex.com/company/bigcommerce/incidents/65sfm03xw4y6.md) | maintenance | 2019-08-21 19:17 UTC | not resolved | ongoing | unknown |

## Cite this

BigCommerce posted 21 status incidents in August 2019 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/bigcommerce/2019/08
- Citation: BigCommerce, “BigCommerce in August 2019” (2019-08-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/2019/08 (CC BY 4.0).
- Markdown link: `[BigCommerce: BigCommerce in August 2019 (2019-08-01)](https://rewindex.com/company/bigcommerce/2019/08)`


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Canonical: https://rewindex.com/company/bigcommerce/2019/08 · Markdown: https://rewindex.com/company/bigcommerce/2019/08.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:26:19.038Z