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CompaniesBigCommerceMonthly reportsJuly 2019

BigCommerce in July 2019: incidents, uptime and changes

15incidents posted
6labelled major or critical
99.59%free of major/critical
97.84%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 2 h 59 min, incident time 16 h. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 1 · Major 5 · Minor 6 · No impact listed 3

Major and critical incidents 6

IncidentImpactStartedDurationStatusDay
Availability issues with BigCommerce storesCritical19 minresolved07-29
Availability issues with BigCommerce storesMajor25 minresolved07-07
Store Availability IssuesMajor19 minresolved07-21
Email delivery issuesMajor1.2 hresolved07-22
Availability issues with BigCommerce storesMajor19 minresolved07-29
Availability issues on a small number of storesMajor23 minresolved07-30

Other incidents 9

IncidentImpactStartedDurationStatusDay
Availability issues with BigCommerce storesMinor6 minresolved07-06
Slow response times and increased errors in sub-set of stores.Minor15 minresolved07-08
Synchronisation delays for Facebook and Amazon ProductsMinor10 hresolved07-12
Internal Service Discovery infrastructure down for 50 secondsNo impact listed0 minresolved07-15
Performance degradation for a subset of storesMinor1.0 hresolved07-17
status.bigcommerce.com graphs not updatingNo impact listed0 minresolved07-17
Slow response timesMinor1.2 hresolved07-17
BigCommerce Payments Partial OutageNo impact listed0 minresolved07-18
Increased error rate for manage.bigcommerce.comMinor26 minresolved07-26

Cite this

BigCommerce posted 15 status incidents in July 2019 (6 major or critical); 0 price changes and 0 notable page changes observed.

Title
BigCommerce in July 2019
Vendor
BigCommerce
Date
URL
https://rewindex.com/company/bigcommerce/2019/07

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