# BigCommerce in July 2019: incidents, uptime and changes > BigCommerce in July 2019: 15 incidents on its status page (6 major or critical), 99.59% free of major or critical incidents (vendor-reported). From Rewindex’s archive of BigCommerce’s status, pricing and policy pages. Canonical: https://rewindex.com/company/bigcommerce/2019/07 Last updated: 2019-08-01T00:00:00Z - Incidents posted: 15 (major/critical: 6) · Maintenance: 0 - By vendor impact label: critical 1, major 5, minor 6, none 3 - Uptime (vendor-reported): 99.59% free of major/critical incidents, 97.84% free of any incident; outage time 2 h 59 min, incident time 16 h - Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0 - Previous month: [June 2019](https://rewindex.com/company/bigcommerce/2019/06.md) · Next: [August 2019](https://rewindex.com/company/bigcommerce/2019/08.md) · [All months](https://rewindex.com/company/bigcommerce/reports.md) · [BigCommerce](https://rewindex.com/company/bigcommerce.md) _Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._ ## Major and critical incidents | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [Availability issues with BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/j9633ssslvr3.md) | critical | 2019-07-29 03:26 UTC | 2019-07-29 03:45 UTC | 19 min | resolved | | [Availability issues with BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/0krly19d3186.md) | major | 2019-07-07 03:21 UTC | 2019-07-07 03:46 UTC | 25 min | resolved | | [Store Availability Issues](https://rewindex.com/company/bigcommerce/incidents/dyn21ghkh02y.md) | major | 2019-07-21 10:27 UTC | 2019-07-21 10:46 UTC | 19 min | resolved | | [Email delivery issues](https://rewindex.com/company/bigcommerce/incidents/wrhvrh9cb3cn.md) | major | 2019-07-22 14:17 UTC | 2019-07-22 15:31 UTC | 1.2 h | resolved | | [Availability issues with BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/5l8pxqt81cbs.md) | major | 2019-07-29 23:59 UTC | 2019-07-30 00:18 UTC | 19 min | resolved | | [Availability issues on a small number of stores](https://rewindex.com/company/bigcommerce/incidents/pkgckqt788ry.md) | major | 2019-07-30 23:34 UTC | 2019-07-30 23:57 UTC | 23 min | resolved | ## All incidents | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [Availability issues with BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/4gclzv5xpqc2.md) | minor | 2019-07-06 16:26 UTC | 2019-07-06 16:32 UTC | 6 min | resolved | | [Availability issues with BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/0krly19d3186.md) | major | 2019-07-07 03:21 UTC | 2019-07-07 03:46 UTC | 25 min | resolved | | [Slow response times and increased errors in sub-set of stores.](https://rewindex.com/company/bigcommerce/incidents/dzzqhsyvp3mt.md) | minor | 2019-07-08 16:33 UTC | 2019-07-08 16:48 UTC | 15 min | resolved | | [Synchronisation delays for Facebook and Amazon Products](https://rewindex.com/company/bigcommerce/incidents/9dvks9dqnxg2.md) | minor | 2019-07-12 04:26 UTC | 2019-07-12 14:26 UTC | 10 h | resolved | | [Internal Service Discovery infrastructure down for 50 seconds](https://rewindex.com/company/bigcommerce/incidents/by25d836jz61.md) | none | 2019-07-15 18:33 UTC | 2019-07-15 18:33 UTC | 0 min | resolved | | [Performance degradation for a subset of stores](https://rewindex.com/company/bigcommerce/incidents/q61yq4qx2ss2.md) | minor | 2019-07-17 02:12 UTC | 2019-07-17 03:12 UTC | 1.0 h | resolved | | [status.bigcommerce.com graphs not updating](https://rewindex.com/company/bigcommerce/incidents/trlxs3mvtv83.md) | none | 2019-07-17 16:04 UTC | 2019-07-17 16:04 UTC | 0 min | resolved | | [Slow response times](https://rewindex.com/company/bigcommerce/incidents/d3mngtxz3dxy.md) | minor | 2019-07-17 16:11 UTC | 2019-07-17 17:25 UTC | 1.2 h | resolved | | [BigCommerce Payments Partial Outage](https://rewindex.com/company/bigcommerce/incidents/bfz7xzht3qjq.md) | none | 2019-07-18 06:00 UTC | 2019-07-18 06:00 UTC | 0 min | resolved | | [Store Availability Issues](https://rewindex.com/company/bigcommerce/incidents/dyn21ghkh02y.md) | major | 2019-07-21 10:27 UTC | 2019-07-21 10:46 UTC | 19 min | resolved | | [Email delivery issues](https://rewindex.com/company/bigcommerce/incidents/wrhvrh9cb3cn.md) | major | 2019-07-22 14:17 UTC | 2019-07-22 15:31 UTC | 1.2 h | resolved | | [Increased error rate for manage.bigcommerce.com](https://rewindex.com/company/bigcommerce/incidents/j459mk1bwwg3.md) | minor | 2019-07-26 15:20 UTC | 2019-07-26 15:46 UTC | 26 min | resolved | | [Availability issues with BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/j9633ssslvr3.md) | critical | 2019-07-29 03:26 UTC | 2019-07-29 03:45 UTC | 19 min | resolved | | [Availability issues with BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/5l8pxqt81cbs.md) | major | 2019-07-29 23:59 UTC | 2019-07-30 00:18 UTC | 19 min | resolved | | [Availability issues on a small number of stores](https://rewindex.com/company/bigcommerce/incidents/pkgckqt788ry.md) | major | 2019-07-30 23:34 UTC | 2019-07-30 23:57 UTC | 23 min | resolved | ## Cite this BigCommerce posted 15 status incidents in July 2019 (6 major or critical); 0 price changes and 0 notable page changes observed. - Canonical URL: https://rewindex.com/company/bigcommerce/2019/07 - Citation: BigCommerce, “BigCommerce in July 2019” (2019-07-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/2019/07 (CC BY 4.0). - Markdown link: `[BigCommerce: BigCommerce in July 2019 (2019-07-01)](https://rewindex.com/company/bigcommerce/2019/07)` --- Canonical: https://rewindex.com/company/bigcommerce/2019/07 · Markdown: https://rewindex.com/company/bigcommerce/2019/07.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:30:34.854Z