Companies / martech
Squarespace
614incidents since 2015-11-04
268major or critical
7in the last 90 days
0silently edited or deleted
Recent notable changes
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Squarespace loading and editing Issues Squarespace reported a major loading and editing outage affecting Commerce, Email Campaigns, and Site Editing, including access to the Email Campaigns panel and applying or accessing certain premium features. It started at 2026-09-28 13:17 UTC and lasted 48 min; a fix was implemented at 13:50 UTC, and the incident was resolved at 14:06 UTC. | Major incident | |
| Major incident: Acuity Scheduling Admin Mobile app crashing unexpectedly after iOS 27 update A major Acuity Scheduling incident left the Admin Mobile app crashing on launch for some iOS 27 users; Android was unaffected. It ran from 2026-09-18 20:35 UTC to 2026-09-22 19:25 UTC (3 days 22 h). Access was restored, with the fix available in Acuity Scheduling version 98.0.0 via the Apple App Store. | Major incident | |
| Major incident: Acuity Scheduling / Client Scheduling Page showing "SORRY" error Some Acuity Scheduling customers saw a "SORRY" error when accessing their Client Scheduling Page; Squarespace rated the incident major. It was marked resolved, with a recorded start of 2026-09-09 15:26 UTC and resolution of 2026-09-08 15:28 UTC; the timestamps conflict, and duration is unknown. | Major incident | |
| Critical incident: Acuity Scheduling Service Disruption Acuity Scheduling had a critical service disruption starting 2026-08-12 22:55 UTC; Squarespace said all users and services may be affected. Engineering identified the issue, and the incident was resolved at 2026-08-12 23:12 UTC after 16 min; no specific cause or fix was stated. | Major incident | |
| Major incident: Connectivity Issues Squarespace reported a major connectivity outage affecting sites and account dashboards, with Accounts & Billing, Acuity Scheduling, Site Editing, and Site Loading listed as affected components. It started at 2026-07-29 18:20 UTC and was resolved at 2026-07-29 19:47 UTC, lasting 1 h 27 min; Squarespace identified the issue and implemented a fix but did not specify the cause. | Major incident | |
| Critical incident: Acuity Scheduling Elevated Errors Squarespace reported a critical disruption involving Acuity Scheduling elevated errors and Accounts & Billing; all users and services may have been affected. It started at 2026-06-04 18:58 UTC and was resolved at 2026-06-04 19:30 UTC, lasting 31 min. A fix was implemented, but no cause was stated. | Major incident | |
| Major incident: Connectivity Issues Squarespace reported a major connectivity incident affecting Site Editing and Site Loading, with connectivity issues and 503 errors on sites. It started at 2026-05-20 17:45 UTC and was resolved at 2026-05-20 18:15 UTC, lasting 29 min. A fix was implemented by 2026-05-20 18:07 UTC; no cause was stated. | Major incident | |
| Major incident: Acuity Scheduling Service Disruption Squarespace reported a major Acuity Scheduling disruption that prevented existing users from creating new Acuity trials; it warned all users and services may be affected. The incident started at 2026-05-19 17:06 UTC and was resolved at 2026-05-19 17:35 UTC, lasting 29 min. Engineering identified the root cause and reported implementing a fix, without specifying details. | Major incident | |
| Critical incident: Unable to create new sites and purchase or modify non-website subscriptions Squarespace reported a critical Site Editing outage affecting new website creation, domain registration, and purchasing or modifying non-website subscriptions. It started at 2026-04-28 10:17 UTC and was resolved at 2026-04-28 11:48 UTC, lasting 1 h 30 min. Squarespace implemented a fix but did not state a cause. | Major incident | |
| Major incident: Website subscriptions are not activated Squarespace reported a major incident in which website subscriptions were not activated, affecting Accounts & Billing and Site Loading. It started at 2026-04-27 17:12 UTC and was resolved at 2026-04-27 17:48 UTC, with a reported duration of 35 min; a fix was implemented by 2026-04-27 17:43 UTC. | Major incident |
Full Squarespace change timeline, with diffs →
Status incident history
Squarespace status incidents per year
Data table
| Year | Incidents | Major/critical |
|---|---|---|
| 2015 | 14 | 9 |
| 2016 | 53 | 19 |
| 2017 | 65 | 13 |
| 2018 | 29 | 9 |
| 2019 | 101 | 47 |
| 2020 | 99 | 51 |
| 2021 | 75 | 33 |
| 2022 | 32 | 13 |
| 2023 | 44 | 15 |
| 2024 | 31 | 19 |
| 2025 | 43 | 21 |
| 2026 | 28 | 19 |
Incidents per month, last 36 months
criticalmajorminornonemaintenanceunknown
Data table
| Month | Impact | Incidents |
|---|---|---|
| 2023-10 | minor | 3 |
| 2023-11 | major | 2 |
| 2023-11 | minor | 2 |
| 2023-11 | none | 1 |
| 2023-12 | major | 1 |
| 2024-01 | minor | 1 |
| 2024-02 | major | 2 |
| 2024-02 | minor | 2 |
| 2024-03 | major | 3 |
| 2024-03 | minor | 1 |
| 2024-04 | major | 3 |
| 2024-04 | minor | 3 |
| 2024-04 | none | 1 |
| 2024-05 | major | 2 |
| 2024-06 | critical | 1 |
| 2024-06 | major | 2 |
| 2024-07 | critical | 1 |
| 2024-07 | major | 1 |
| 2024-07 | none | 2 |
| 2024-08 | major | 2 |
| 2024-08 | none | 1 |
| 2024-09 | major | 1 |
| 2024-10 | major | 1 |
| 2024-10 | minor | 1 |
| 2025-02 | major | 2 |
| 2025-02 | minor | 1 |
| 2025-02 | none | 1 |
| 2025-03 | critical | 1 |
| 2025-03 | minor | 2 |
| 2025-04 | critical | 1 |
| 2025-04 | major | 1 |
| 2025-04 | minor | 1 |
| 2025-05 | minor | 2 |
| 2025-06 | minor | 1 |
| 2025-07 | critical | 1 |
| 2025-07 | major | 1 |
| 2025-07 | minor | 1 |
| 2025-07 | none | 2 |
| 2025-08 | major | 2 |
| 2025-08 | minor | 2 |
| 2025-09 | critical | 2 |
| 2025-09 | major | 2 |
| 2025-09 | minor | 4 |
| 2025-09 | none | 1 |
| 2025-10 | major | 4 |
| 2025-10 | minor | 1 |
| 2025-10 | none | 1 |
| 2025-11 | critical | 1 |
| 2025-11 | none | 1 |
| 2025-12 | major | 3 |
| 2025-12 | minor | 1 |
| 2026-01 | major | 2 |
| 2026-01 | minor | 1 |
| 2026-02 | major | 3 |
| 2026-03 | major | 3 |
| 2026-03 | minor | 3 |
| 2026-04 | critical | 1 |
| 2026-04 | major | 2 |
| 2026-04 | minor | 2 |
| 2026-04 | none | 1 |
| 2026-05 | major | 2 |
| 2026-06 | critical | 1 |
| 2026-07 | major | 1 |
| 2026-08 | critical | 1 |
| 2026-08 | minor | 2 |
| 2026-09 | major | 3 |
Silent edits
No silent edits or deletions detected for Squarespace yet. We compare every 10-minute snapshot of each incident.
The Weekly Rewind: one short weekly email on what changed at Squarespace and the other vendors we track, including silent edits. Subscribe →
Pricing, trust and legal pages
Page snapshot history
Data table
| Date | Page | Change |
|---|---|---|
| 2026-10-17 | Terms of service | baseline |
| 2026-10-17 | Pricing | baseline |
| 2026-10-17 | Trust / security | baseline |
| 2026-10-17 | Privacy policy | baseline |
| Page | URL | Versions | Last changed | Last fetched OK | History |
|---|---|---|---|---|---|
| Privacy policy | squarespace.com/privacy | 1 | 2026-10-17 | 2026-10-17 | none yet |
| Terms of service | squarespace.com/terms | 1 | 2026-10-17 | 2026-10-17 | none yet |
| Pricing | squarespace.com/pricing | 1 | 2026-10-17 | 2026-10-17 | none yet |
| Trust / security | www.squarespace.com/security | 1 | 2026-10-17 | 2026-10-17 | none yet |
No changes since the first snapshot. Each change links to its diff: the changed passages with a few words of context, never a full copy of the page.
Incident timeline
Latest 100 of 614 incidents. Full list: last 90 days · JSON · Markdown