Companies / Squarespace / incidents

Squarespace: Acuity Scheduling Elevated Errors

Impact: criticalStatus: resolvedStarted Resolved (32 min)5 updatesSource: stspg.io (opens in new tab)
Summary

Squarespace reported a critical disruption involving Acuity Scheduling elevated errors and Accounts & Billing; all users and services may have been affected. It started at 2026-06-04 18:58 UTC and was resolved at 2026-06-04 19:30 UTC, lasting 31 min. A fix was implemented, but no cause was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Acuity SchedulingAccounts & Billing

Timeline of updates

  1. investigating

    We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. All users and services may be affected. We will provide an update as soon as possible.

  2. investigating

    We're investigating issues with Acuity Scheduling elevated errors.

  3. identified

    We are currently experiencing a service disruption. We have identified the issue with Acuity Scheduling elevated errors. We will provide an update as soon as possible.

  4. monitoring

    A fix has been implemented and we are monitoring results.

  5. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Squarespace profile · Recent Squarespace incidents · Markdown · JSON