Changes / Squarespace / Acuity Scheduling Elevated Errors

Squarespace: Critical incident: Acuity Scheduling Elevated Errors

Summary

Squarespace reported a critical disruption involving Acuity Scheduling elevated errors and Accounts & Billing; all users and services may have been affected. It started at 2026-06-04 18:58 UTC and was resolved at 2026-06-04 19:30 UTC, lasting 31 min. A fix was implemented, but no cause was stated.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 97%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Acuity Scheduling Elevated Errors
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-06-04 18:58 UTC
AddedResolved time#5
Before: not present
After: 2026-06-04 19:30 UTC
AddedAffected components#6
Before: not present
After: Accounts & Billing, Acuity Scheduling
AddedUpdateinvestigating#7
Before: not present
After: We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. All users and services may be affected. We will provide an update as soon as possible.
AddedUpdateinvestigating#8
Before: not present
After: We're investigating issues with Acuity Scheduling elevated errors.
AddedUpdateidentified#9
Before: not present
After: We are currently experiencing a service disruption. We have identified the issue with Acuity Scheduling elevated errors. We will provide an update as soon as possible.
AddedUpdatemonitoring#10
Before: not present
After: A fix has been implemented and we are monitoring results.
AddedUpdateresolved#11
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Critical incident: Acuity Scheduling Elevated Errors (this change)
Squarespace reported a critical disruption involving Acuity Scheduling elevated errors and Accounts & Billing; all users and services may have been affected. It started at 2026-06-04 18:58 UTC and was resolved at 2026-06-04 19:30 UTC, lasting 31 min. A fix was implemented, but no cause was stated.
Major incident

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