# Squarespace: Critical incident: Acuity Scheduling Elevated Errors

**Summary:** Squarespace reported a critical disruption involving Acuity Scheduling elevated errors and Accounts & Billing; all users and services may have been affected. It started at 2026-06-04 18:58 UTC and was resolved at 2026-06-04 19:30 UTC, lasting 31 min. A fix was implemented, but no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-06-04 18:58 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/ll7s6z522p4s](https://stspg.io/ll7s6z522p4s)
- [Company: Squarespace](https://rewindex.com/company/squarespace.md)
- Versions: before (none: first archived) → after incident\_version:260/s997p77zp0ll@843c18278721
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Acuity Scheduling Elevated Errors
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-06-04 18:58 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-04 19:30 UTC
```

**6. Added: Affected components**

```diff
+ Accounts & Billing, Acuity Scheduling
```

**7. Added: Update** (investigating) · 2026-06-04 18:58 UTC

```diff
+ We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. All users and services may be affected. We will provide an update as soon as possible.
```

**8. Added: Update** (investigating) · 2026-06-04 19:17 UTC

```diff
+ We're investigating issues with Acuity Scheduling elevated errors.
```

**9. Added: Update** (identified) · 2026-06-04 19:19 UTC

```diff
+ We are currently experiencing a service disruption. We have identified the issue  with Acuity Scheduling elevated errors. We will provide an update as soon as possible.
```

**10. Added: Update** (monitoring) · 2026-06-04 19:27 UTC

```diff
+ A fix has been implemented and we are monitoring results.
```

**11. Added: Update** (resolved) · 2026-06-04 19:30 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-04 18:58 UTC | Critical incident: Acuity Scheduling Elevated Errors (this change) | outage |

All Squarespace changes: [timeline](https://rewindex.com/company/squarespace/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ia717ecfe65aef0 · Markdown: https://rewindex.com/change/ia717ecfe65aef0.md · JSON: https://rewindex.com/api/v1/changes/ia717ecfe65aef0 · Generated 2026-10-18T02:28:30.422Z