Squarespace change history

Squarespace reported a major loading and editing outage affecting Commerce, Email Campaigns, and Site Editing, including access to the Email Campaigns panel and applying or accessing certain premium features. It started at 2026-09-28 13:17 UTC and lasted 48 min; a fix was implemented at 13:50 UTC, and the incident was resolved at 14:06 UTC.

A major Acuity Scheduling incident left the Admin Mobile app crashing on launch for some iOS 27 users; Android was unaffected. It ran from 2026-09-18 20:35 UTC to 2026-09-22 19:25 UTC (3 days 22 h). Access was restored, with the fix available in Acuity Scheduling version 98.0.0 via the Apple App Store.

Some Acuity Scheduling customers saw a "SORRY" error when accessing their Client Scheduling Page; Squarespace rated the incident major. It was marked resolved, with a recorded start of 2026-09-09 15:26 UTC and resolution of 2026-09-08 15:28 UTC; the timestamps conflict, and duration is unknown.

Acuity Scheduling had a critical service disruption starting 2026-08-12 22:55 UTC; Squarespace said all users and services may be affected. Engineering identified the issue, and the incident was resolved at 2026-08-12 23:12 UTC after 16 min; no specific cause or fix was stated.

Squarespace reported a major connectivity outage affecting sites and account dashboards, with Accounts & Billing, Acuity Scheduling, Site Editing, and Site Loading listed as affected components. It started at 2026-07-29 18:20 UTC and was resolved at 2026-07-29 19:47 UTC, lasting 1 h 27 min; Squarespace identified the issue and implemented a fix but did not specify the cause.

Squarespace reported a critical disruption involving Acuity Scheduling elevated errors and Accounts & Billing; all users and services may have been affected. It started at 2026-06-04 18:58 UTC and was resolved at 2026-06-04 19:30 UTC, lasting 31 min. A fix was implemented, but no cause was stated.

Squarespace reported a major connectivity incident affecting Site Editing and Site Loading, with connectivity issues and 503 errors on sites. It started at 2026-05-20 17:45 UTC and was resolved at 2026-05-20 18:15 UTC, lasting 29 min. A fix was implemented by 2026-05-20 18:07 UTC; no cause was stated.

Squarespace reported a major Acuity Scheduling disruption that prevented existing users from creating new Acuity trials; it warned all users and services may be affected. The incident started at 2026-05-19 17:06 UTC and was resolved at 2026-05-19 17:35 UTC, lasting 29 min. Engineering identified the root cause and reported implementing a fix, without specifying details.

Squarespace reported a critical Site Editing outage affecting new website creation, domain registration, and purchasing or modifying non-website subscriptions. It started at 2026-04-28 10:17 UTC and was resolved at 2026-04-28 11:48 UTC, lasting 1 h 30 min. Squarespace implemented a fix but did not state a cause.

Squarespace reported a major incident in which website subscriptions were not activated, affecting Accounts & Billing and Site Loading. It started at 2026-04-27 17:12 UTC and was resolved at 2026-04-27 17:48 UTC, with a reported duration of 35 min; a fix was implemented by 2026-04-27 17:43 UTC.

Squarespace reported a major Accounts & Billing incident that prevented new payment methods from being saved, starting 2026-04-21 17:21 UTC and lasting 1 h 20 min. The issue was mitigated at 2026-04-21 18:13 UTC and resolved at 2026-04-21 18:41 UTC; no cause was stated.

Squarespace reported a major connectivity outage from 2026-03-31 21:06 UTC to 2026-03-31 22:01 UTC (55 min), now resolved. Approximately 28% of customer requests failed; visitors experienced slow loads or “Service Unavailable” errors affecting site loading, login, site editing, Campaigns, Domains, and Commerce.

Squarespace reported a major Site Loading outage: errors and delays prevented sites from loading properly from 2026-03-18 15:38 UTC to 2026-03-18 16:56 UTC, lasting 1 h 18 min. A fix was implemented at 03-18 16:28 UTC, and the incident was subsequently resolved.

Squarespace reported a major Site Loading outage affecting sites loading, starting at 2026-03-01 09:03 UTC and resolved at 2026-03-01 11:13 UTC, lasting 2 h 9 min. A fix was implemented at 03-01 09:25 UTC; no cause was stated.

Customers were unable to create new trial sites in a major incident affecting Site Loading, starting 2026-02-11 20:18 UTC and resolved at 2026-02-11 22:00 UTC. The incident lasted 1 h 41 min; Squarespace reported monitoring and resolution but stated no cause or fix.

Squarespace reported a major Acuity Scheduling webhook delivery delay from 2026-02-11 14:08 UTC to 2026-02-11 15:57 UTC, lasting 1 h 49 min. Customers relying on webhooks faced delayed delivery; Squarespace said it identified the cause and resolved the issue but did not disclose the cause or fix.

Some Squarespace 7.0 sites experienced editing issues in a major-impact Site Editing outage starting 2026-02-03 10:32 UTC and lasting 2 h 27 min. A fix was implemented by 02-03 11:04 UTC, and the incident was resolved at 2026-02-03 13:00 UTC.

Squarespace reported a major incident affecting editing collection pages on sites, starting 2026-01-28 17:51 UTC and lasting 55 min. A fix was implemented by 2026-01-28 18:13 UTC, and the incident was resolved at 2026-01-28 18:46 UTC.

Squarespace sites experienced connectivity issues and 503 errors affecting Site Loading, with a major impact level. The incident started at 2026-01-12 11:05 UTC and was resolved at 2026-01-12 11:27 UTC, lasting 22 min; no cause or fix was stated.

Squarespace reported a major incident affecting domain registrations on squarespace.com from 2025-12-22 13:52 UTC to 2025-12-22 15:37 UTC, lasting 1 h 45 min. The Domains panel of sites was unaffected. Squarespace identified the issue, implemented a fix, and marked the incident resolved.

Squarespace reported a major outage affecting loading of non-English template front sites at squarespace.com, starting 2025-12-16 15:35 UTC and resolved at 2025-12-16 19:32 UTC, lasting 3 h 57 min. A fix was implemented by 18:50 UTC; no cause was stated.

Squarespace reported a major Accounts & Billing outage in which 3D Secure subscription purchase attempts failed, preventing affected customers from completing purchases. It started at 2025-12-08 17:02 UTC and was resolved at 2025-12-08 18:23 UTC, lasting 1 h 20 min. Squarespace said the issue related to third-party services and 3D Secure payments; no specific fix was stated.

Squarespace reported a critical outage affecting Site Loading and Site Editing due to 503 errors, starting at 2025-11-03 17:22 UTC. A fix was implemented at 17:42 UTC, and the incident was resolved at 2025-11-03 18:55 UTC after 1 h 33 min.

Acuity Scheduling experienced a major incident causing slow loading or 500 errors for some customers logging in or taking actions. It started at 2025-10-29 17:40 UTC and was resolved at 2025-10-29 21:31 UTC, lasting 3 h 50 min.

Squarespace reported a major PayPal incident affecting checkout for Squarespace subscriptions, orders on Squarespace sites, and Acuity appointment bookings. It started at 2025-10-16 16:20 UTC and was resolved at 2025-10-16 17:04 UTC, lasting 43 min; a fix was implemented by 2025-10-16 16:53 UTC.

Acuity Scheduling appointment types failed to load for some users in a major-impact outage starting 2025-10-01 16:48 UTC. Squarespace implemented a fix at 16:51 UTC and resolved the incident at 16:58 UTC; the computed duration was 9 min.

Acuity Scheduling experienced loading issues rated major by Squarespace, starting at 2025-10-01 03:02 UTC and resolving at 2025-10-01 04:14 UTC after 1 h 12 min. A fix was implemented at 03:35 UTC, followed by monitoring.

Acuity Scheduling experienced a critical service disruption involving 500 errors, starting at 2025-09-23 14:55 UTC and resolved at 2025-09-23 15:24 UTC; the reported duration was 28 min. A fix was implemented at 2025-09-23 15:02 UTC, but no root cause was stated.

Acuity Scheduling SMS reminders were not delivered for some customers in a major-impact incident from 2025-09-09 18:19 UTC to 2025-09-09 19:26 UTC, lasting 1 h 6 min. Squarespace identified the issue, reported implementing a fix, and marked the incident resolved; affected customers could miss appointment reminders.

Squarespace’s new domain registration page, domains.squarespace.com, failed to load in a critical-impact Domains incident. It started at 2025-09-02 17:56 UTC and was resolved at 2025-09-02 18:13 UTC, lasting 16 min; no cause or fix was stated.

Acuity Scheduling experienced a service disruption rated major by Squarespace, starting 2025-09-02 14:55 UTC and resolved at 2025-09-02 15:07 UTC; the recorded duration was 11 min. A fix was implemented at 14:58 UTC, but no cause or fix details were stated.