Changes / Squarespace / New Payment Methods Cannot Be Saved

Squarespace: Major incident: New Payment Methods Cannot Be Saved

Summary

Squarespace reported a major Accounts & Billing incident that prevented new payment methods from being saved, starting 2026-04-21 17:21 UTC and lasting 1 h 20 min. The issue was mitigated at 2026-04-21 18:13 UTC and resolved at 2026-04-21 18:41 UTC; no cause was stated.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 99%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: New Payment Methods Cannot Be Saved
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-04-21 17:21 UTC
AddedResolved time#5
Before: not present
After: 2026-04-21 18:41 UTC
AddedAffected components#6
Before: not present
After: Accounts & Billing
AddedUpdateinvestigating#7
Before: not present
After: We’re investigating issues with new payment details being saved.
AddedUpdateinvestigating#8
Before: not present
After: We are continuing to investigate this issue.
AddedUpdatemonitoring#9
Before: not present
After: Issue has been mitigated and we are monitoring the fix.
AddedUpdateresolved#10
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: New Payment Methods Cannot Be Saved (this change)
Squarespace reported a major Accounts & Billing incident that prevented new payment methods from being saved, starting 2026-04-21 17:21 UTC and lasting 1 h 20 min. The issue was mitigated at 2026-04-21 18:13 UTC and resolved at 2026-04-21 18:41 UTC; no cause was stated.
Major incident

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