Companies / Squarespace / incidents

Squarespace: New Payment Methods Cannot Be Saved

Impact: majorStatus: resolvedStarted Resolved (1.4 h)4 updatesSource: stspg.io (opens in new tab)
Summary

Squarespace reported a major Accounts & Billing incident that prevented new payment methods from being saved, starting 2026-04-21 17:21 UTC and lasting 1 h 20 min. The issue was mitigated at 2026-04-21 18:13 UTC and resolved at 2026-04-21 18:41 UTC; no cause was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Accounts & Billing

Timeline of updates

  1. investigating

    We’re investigating issues with new payment details being saved.

  2. investigating

    We are continuing to investigate this issue.

  3. monitoring

    Issue has been mitigated and we are monitoring the fix.

  4. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Squarespace profile · Recent Squarespace incidents · Markdown · JSON