# Squarespace: New Payment Methods Cannot Be Saved

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-04-21 17:21 UTC · Resolved: 2026-04-21 18:41 UTC · Duration: 1.4 h
- Updates: 4 · Affected components: Accounts & Billing
- [Vendor status page: https://stspg.io/cdzmlhd2wpj0](https://stspg.io/cdzmlhd2wpj0)
- [Company: Squarespace](https://rewindex.com/company/squarespace.md)

## Summary

Squarespace reported a major Accounts & Billing incident that prevented new payment methods from being saved, starting 2026-04-21 17:21 UTC and lasting 1 h 20 min. The issue was mitigated at 2026-04-21 18:13 UTC and resolved at 2026-04-21 18:41 UTC; no cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-04-21 17:21 UTC: We’re investigating issues with new payment details being saved.
- **investigating** 2026-04-21 17:38 UTC: We are continuing to investigate this issue.
- **monitoring** 2026-04-21 18:13 UTC: Issue has been mitigated and we are monitoring the fix.
- **resolved** 2026-04-21 18:41 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-04-21 17:21 UTC: [Major incident: New Payment Methods Cannot Be Saved](https://rewindex.com/change/if29b2212bcdc26.md)


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Canonical: https://rewindex.com/company/squarespace/incidents/09z420765y10 · Markdown: https://rewindex.com/company/squarespace/incidents/09z420765y10.md · JSON: https://rewindex.com/api/v1/companies/squarespace/incidents/09z420765y10 · Generated 2026-10-18T10:32:19.065Z