Changes / Squarespace / 3D Secure purchase attempts for subscriptions are failing

Squarespace: Major incident: 3D Secure purchase attempts for subscriptions are failing

Summary

Squarespace reported a major Accounts & Billing outage in which 3D Secure subscription purchase attempts failed, preventing affected customers from completing purchases. It started at 2025-12-08 17:02 UTC and was resolved at 2025-12-08 18:23 UTC, lasting 1 h 20 min. Squarespace said the issue related to third-party services and 3D Secure payments; no specific fix was stated.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: 3D Secure purchase attempts for subscriptions are failing
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-12-08 17:02 UTC
AddedResolved time#5
Before: not present
After: 2025-12-08 18:23 UTC
AddedAffected components#6
Before: not present
After: Accounts & Billing
AddedUpdateinvestigating#7
Before: not present
After: We're investigating an issue related to third-party services and 3D Secure payments.
AddedUpdateinvestigating#8
Before: not present
After: We are continuing to investigate this issue.
AddedUpdateinvestigating#9
Before: not present
After: We are continuing to investigate this issue.
AddedUpdateinvestigating#10
Before: not present
After: We are continuing to monitor for any further issues.
AddedUpdateresolved#11
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: 3D Secure purchase attempts for subscriptions are failing (this change)
Squarespace reported a major Accounts & Billing outage in which 3D Secure subscription purchase attempts failed, preventing affected customers from completing purchases. It started at 2025-12-08 17:02 UTC and was resolved at 2025-12-08 18:23 UTC, lasting 1 h 20 min. Squarespace said the issue related to third-party services and 3D Secure payments; no specific fix was stated.
Major incident

All Squarespace changes → · Squarespace profile · Markdown · JSON