# Squarespace: Major incident: 3D Secure purchase attempts for subscriptions are failing

**Summary:** Squarespace reported a major Accounts & Billing outage in which 3D Secure subscription purchase attempts failed, preventing affected customers from completing purchases. It started at 2025-12-08 17:02 UTC and was resolved at 2025-12-08 18:23 UTC, lasting 1 h 20 min. Squarespace said the issue related to third-party services and 3D Secure payments; no specific fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-12-08 17:02 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/g1x6vqlc78b4](https://stspg.io/g1x6vqlc78b4)
- [Company: Squarespace](https://rewindex.com/company/squarespace.md)
- Versions: before (none: first archived) → after incident\_version:260/z23wzts5g535@ca89072e70aa
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ 3D Secure purchase attempts for subscriptions are failing
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-12-08 17:02 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-12-08 18:23 UTC
```

**6. Added: Affected components**

```diff
+ Accounts & Billing
```

**7. Added: Update** (investigating) · 2025-12-08 17:02 UTC

```diff
+ We're investigating an issue related to third-party services and 3D Secure payments.
```

**8. Added: Update** (investigating) · 2025-12-08 17:20 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (investigating) · 2025-12-08 17:45 UTC

```diff
+ We are continuing to investigate this issue.
```

**10. Added: Update** (investigating) · 2025-12-08 18:16 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**11. Added: Update** (resolved) · 2025-12-08 18:23 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-12-08 17:02 UTC | Major incident: 3D Secure purchase attempts for subscriptions are failing (this change) | outage |

All Squarespace changes: [timeline](https://rewindex.com/company/squarespace/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i960fb47b5e89b7 · Markdown: https://rewindex.com/change/i960fb47b5e89b7.md · JSON: https://rewindex.com/api/v1/changes/i960fb47b5e89b7 · Generated 2026-10-18T02:54:47.470Z